“AI Agents like Edwin AI are 10x or even 100x faster than a human. They are more than able to manage complex problems.”
— Gaël Grootaert, Group Director Devoteam Managed Services
Devoteam, a leading European managed services provider, faced growing operational complexity as hybrid environments expanded. Alert noise surged, engineers spent hours triaging fragmented signals, and incident response times slowed—making it difficult to scale service delivery.
Moving to Unified Observability and AI-Driven Operations
By combining LogicMonitor Envision with Edwin AI, Devoteam shifted from reactive troubleshooting to proactive operations. Edwin AI reduces alert noise through event correlation, surfaces issues with actionable context, and connects insights directly to automation tools such as Ansible, Terraform, and Argo.
Clear Operational Wins: Fewer Incidents, More Automation
The results were immediate:
- 28% reduction in incident volume
- 40% fewer duplicate alerts
- Automated remediation increased from 30% to 60%
- Backup failure rate improved to just 0.5% across 190,000 jobs
With cleaner data and standardized workflows, self-healing automation became reliable and routine.
Building Toward Predictive, Proactive Managed Services
Devoteam is now expanding automated playbooks, enriching correlation with additional data—including ServiceNow—and developing predictive capabilities to detect issues before they impact customers. With Edwin AI embedded across operations, Devoteam is creating a scalable, proactive model for modern managed services built on automation, accuracy, and continuous improvement.
