SAP, one of the world’s leading enterprise software companies, is on a mission to continuously improve its internal network infrastructure to support its global operations.
As the company rolled out a large-scale migration to software-defined networking (SDN), the Office Network Technologies department recognised the need to modernise its monitoring tools.
The existing monitoring approach, built around multiple vendor solutions and managed outside the team, left SAP’s internal Office Network teams feeling disconnected and reactive. According to Bernd Fritzsche, Service Owner for Office Network Monitoring at SAP, it left the team without the flexibility and control needed to operate this service.
Why SAP Chose LogicMonitor
The team conducted a thorough vendor evaluation, reviewing 12-15 vendors and running a detailed test phase with four. The selection process was methodical. SAP applied a weighted scoring matrix across defined test scenarios for onboarding, alerting, reporting, and customisation.
“LogicMonitor was the clear winner,” said Bernd Fritzsche, Service Owner for Office Network Monitoring at SAP. “It’s a pure SaaS solution, which was a key factor. We don’t have the capacity to run and maintain extensive on-prem systems. We needed to focus on visibility and performance, not infrastructure upkeep.”
Results: Greater Agility, Simpler Operations
With the LogicMonitor Envision platform in place, SAP’s internal network team now has unified visibility into core office network infrastructure, including switches, routers and firewalls. LogicMonitor has replaced multiple legacy tools and brought SAP’s monitoring strategy under one more sophisticated observability umbrella. Previously, separate tools were used for NetFlow, syslog, and device monitoring. LogicMonitor unified these into a single GUI, reducing tool sprawl and improving consistency across teams.
The initiative impacted multiple global teams across SAP’s internal infrastructure operations, including wireless, LAN, WAN, and firewall specialists. Adjacent departments such as authentication, email hosting, and web services are under evaluation to also be onboarded.
