When technology slows, everything does. Guests wait to check in. Travelers queue at kiosks. Shoppers refresh the page, hoping the payment goes through. Every second of downtime costs companies millions and frustrates millions more.
LogicMonitor and Catchpoint have been solving that problem from different sides: one focused on the systems and infrastructure that keep businesses running, the other on the experiences and performance that users actually feel. Now we are one team with a shared mission — to make digital operations fast, reliable, and intelligent for everyone.
Today, LogicMonitor has acquired Catchpoint, the Internet Performance and Digital Experience Monitoring leader. Together we are redefining observability for the AI era and taking the next step toward the self-healing enterprise, where systems see trouble coming and fix themselves before anyone notices.
We sat down together to talk about the vision behind the acquisition, what it means for customers, and what comes next.
Christina:
Mehdi, let’s start with the obvious question. Why now? Why LogicMonitor and Catchpoint?
Mehdi:
Because the Internet runs everything, but no one has been watching all of it. Observability has been about staring at dashboards while problems unfold. We are done with that. Catchpoint brings the Internet’s pulse, LogicMonitor brings the AI and infrastructure muscle, and together we can finally give customers the power to predict, not just respond.
Christina:
Exactly. The Internet is every company’s nervous system, but most tools stop at the application layer. That’s like seeing the tip of the iceberg and thinking you understand the whole thing. The app is just the surface. Below it are APIs, networks, and cloud services that make or break customer experience. Our combined platform will connect them all, infrastructure, cloud, and Internet performance in one intelligent system. It is how downtime becomes optional.
Christina:
From a technology standpoint, what excites you most about joining forces?
Mehdi:
Honestly, it is Edwin AI. Catchpoint’s Internet telemetry gives Edwin a whole new universe to learn from. Imagine global data that spans everything from real-world users to internal networks, feeding an AI that not only alerts you but tells you why it is happening and how to fix it. That is not monitoring, that is foresight..
Christina:
And it works both ways. LogicMonitor’s infrastructure intelligence supercharges Catchpoint’s visibility. Together, we can spot issues before users notice, sometimes before they even exist
Mehdi:
But this isn’t just about technology. It is cultural too. Our teams are wired the same way: curious, engineering-driven, and allergic to bureaucracy. We both value speed, clarity, and customers above all else.
Christina:
That’s what makes this work. It’s not two companies trying to force a fit. It’s two teams that already saw the same future and decided to build it together.
Mehdi:
Let’s talk about what this means for customers. What should they expect right now?
Christina:
Continuity first. Customers will keep working with the same people, same support, and same contracts. But they will start feeling fast value, more visibility, more reliability, smarter automation.
Mehdi:
Right. Nothing changes overnight, but everything we do moving forward gets better. This is how downtime finally comes off the table.
Mehdi:
You’ve said before that observability should be proactive, not reactive. How does this change make that real?
Christina:
Simple. For our customers, this means visibility that finally connects what they own with what they rely on. Instead of reacting to alerts, they will see issues forming across cloud, Internet, and user experience, and fix them before anyone feels it. It is not faster detection, it is smarter prevention, powered by everything we now see through LogicMonitor and Catchpoint together.
Mehdi:
What’s next?
Christina:
Integration starts today. Our teams will build together, learn from each other, and move fast. The goal is to make this transition seamless for customers and powerful for the industry. And this is just the start.
Mehdi:
What do you see the impact will be for IT teams? What does it mean for them?
Christina:
I hear from many IT leaders that they feel stuck in monitoring metrics instead of driving outcomes. Every business is digital now, every interaction either runs on or depends on technology. When we combine infrastructure visibility with real-world user experience and AI insights, IT stops reacting and starts creating value.
Mehdi:
Exactly. This is what we call value-based observability. The goal is not just to collect data or show green dashboards; it is to ensure IT delivers on the digital promise of the business. That is the future of observability, one that is predictive, human, and deeply connected.
We have built the blueprint for a world where downtime is a choice, not an accident.
Together, LogicMonitor and Catchpoint are redefining observability for the AI era, where performance is predictable and intelligence runs deep. The future of reliable, self-healing digital operations starts now.
If you are at AWS re:Invent this week, come see us at booth #1467 to experience the future of observability firsthand.
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