Why Teams Are Leaving BigPanda for LogicMonitor

BigPanda helps teams correlate and manage incidents, but requires weeks of setup, tuning, and integration work to realize value. LogicMonitor delivers full-stack hybrid observability out of the box, with pre-trained generative AI that surfaces root causes and plain-language insights.

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TRUSTED BY LEADING COMPANIES

A hybrid observability platform powered by AI

Single pane of glass with full context
AI-assisted incident resolution and prevention
Actionable insights tied to business outcomes
Enterprise scale platform
3,000+ integrations out-of-the-box

Benefits of LogicMonitor’s Edwin AI vs. BigPanda

LogicMonitor

BigPanda

Deployment

Fast deployment with OOTB models that begin working immediately – no pre-training needed.

Requires 8–12 week rollout, more complex setup

Training

Intuitive UI and onboarding; no specialized training needed

Steep learning curve for correlation logic; requires guided implementation

Visibility

Unified monitoring for cloud, hybrid, and on-prem environments

Primarily incident-focused; not full-stack hybrid observability

Integrations

3,000+ integrations out of the box

50+ integrations

Cost optimization

Built-in cost optimization for cloud and database workloads

No direct cloud cost optimization functionality

Support

Known for responsive and award-winning support

Mixed support reviews; slow responses for non-critical tickets

Scalability

Scales across enterprise and service provider environments

Performance may degrade at large scale or complex environments

Certification

Certified by TermScout for contract clarity and fairness

No third-party contract transparency certification

Ease of use

Deep native integrations with ServiceNow and other ITSM platforms

Users report friction integrating with ServiceNow, LogicMonitor

Alerting

AI reduces alert fatigue with high signal-to-noise precision

Some users report persistent alert fatigue and notification overload

Cost

Bundled GenAI and platform pricing is seen as cost-effective

Credit-based pricing and GenAI upsell increases total cost

DISCLAIMER: Feature comparison is based on each vendor’s most recent version available as of June 2025. Information is based on data collected from public websites and forums, third party validated customer reviews, analyst papers, and product datasheets.