A global analysis of how MSPs are adapting in the era of remote work
LogicMonitor asked 183 MSPs from across the globe how their departments are evolving to maintain SLAs and support their customers amidst the 2020 global pandemic.
of MSPs feel there is only a small (or zero) chance their infrastructure can withstand a crisis
of MSPs feel their IT infrastructure is ‘somewhat prepared’ to withstand a crisis
of MSPs feel their IT infrastructure is ‘very prepared’ to withstand a crisis
During a crisis when people must work remotely or where the office cannot be accessed in a reasonable timeframe, MSPs say they are most concerned about the following:
MSP IT Methods Used to Accommodate Fully Remote Workforces
of MSPs believe the COVID-19 pandemic is causing organizations to accelerate their migration to the cloud
of MSPs had workloads in the cloud prior to COVID-19
of MSPs expect their workloads to reside in the cloud post-COVID-19
METHODOLOGY: In May – June 2020, LogicMonitor commissioned an independent third-party research firm to survey 183 MSPs from the US, Canada, UK, Australia and New Zealand to ascertain their views on IT automation, cloud migration and business continuity in the face of unexpected crises.