IT outages and cyberattacks in 2020 and 2021

Outages remain widespread

2020 and 2021 cyberattacks

An overwhelming 88% of MSPs say their customers have been affected by cyberattacks in the last two years. And as concerns about cyberattacks continue to increase, MSPs are not confident they have the tools to effectively manage security challenges on behalf of their enterprise customers.

Percentage of MSP customers affected by cyberattacks in the last two years
Average confidence level of MSPs in their ability to successfully address a cyberattack

Cyberattack risk reduction strategies

MSPs have wised up to the growing threat of cyberattacks and are now implementing new strategies and safeguards to better protect their customers from these incidents, including through increased levels of monitoring and automation.

If you’d like to explore how LogicMonitor can help automate and streamline your operations, find out how we can provide insight into your infrastructure, to your logs and applications to make better business decisions on

METHODOLOGY: In October 2021, LogicMonitor commissioned an independent research firm to survey 600 senior global employees working for IT Managed Service Providers (MSPs) in nine countries. The goal of LogicMonitor’s research was to understand the state of MSPs in 2022 and beyond, provide key insights into their strategic goals, and offer up recommendations on how to accelerate transformation to attain those goals

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Research Report

The Next-Gen Managed Service Provider

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