2022 Research Report

The Next-Gen Managed Service Provider Research Report

How modern MSPs are automating operations and reducing risk

Managed Service Providers (MSPs) face a growing number of challenges, spanning everything from IT outages and cyberattacks to employee attrition and lack of resources. Curious about what other MSPs are doing to streamline operations and set themselves up for success? Fill out the form below to download LogicMonitor’s latest research report.

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KEY TAKEAWAYS:

  • 88%

    of MSPs have experienced a brownout or outage in the past year – averaging one per month

  • 36%

    of enterprises are spending more with MSPs in 2022 than they did in 2020 in order to accelerate cloud migration

  • 95%

    of MSP leaders believe automating their processes is necessary in order to gain the time to focus on innovation and strategic goals

Download the full report

Download the report today to discover:

  • The top IT needs of enterprise customers and key areas of investment for 2022 and beyond
  • New strategies to attract and retain talent after a year of high industry-wide turnover
  • The impact of IT outages, brownouts, and cyberattacks and the top steps MSPs are taking to better protect their customers

More resources

MSP / Infographic
IT outages and cyberattacks in 2020 and 2021

As IT environments become more complex, the prevalence of IT outages and brownouts are on the rise. Significant gaps in coverage remain common as global MSPs navigate strategies to prevent cyberattacks and protect uptime in 2022 and beyond.

MSP / Infographic
The Great Resignation: IT resources at risk

Managed Service Providers (MSPs) face a number of challenges ranging from outages and cyberattacks to employee attrition and lack of resources. In 2021 and 2022, a global uptick in skilled workers leaving the workforce altogether has become a source of disruption and has resulted in companies putting new measures in place to retain top talent.

automation / Infographic
The shift to IT automation

Today, Managed Service Providers (MSPs) face a number of challenges ranging from outages and cyberattacks to employee attrition and lack of resources. MSPs are increasingly turning to automation and intelligent observability platforms to onboard customers faster and operate with maximum efficiency.

handling outages / Infographic
2020 Global Pandemic Impact Report: IT Outages & Brownouts

The COVID-19 global pandemic has changed the way we socialize, learn, work, bank and buy. Transactions that used to center around brick-and-mortar spaces have shifted online virtually overnight. However, businesses around the world continue to experience IT downtime, which includes both IT brownouts as well as full blown IT outages. During a time when sales are dependent on applications staying up and running, IT outages come with weighty business repercussions.

handling outages / Research and Reports
4 Steps to IT Success in 2021

Follow these four steps to maximize the impact of IT on your organization’s growth trajectory in 2021.

DevOps / Research and Reports
2021 Tech Convergence: ITOps and DevOps

Agile software development practices and a DevOps mentality have become the norm within many organizations. But who is truly responsible for which components of IT in today’s era of blurred job descriptions? To achieve true observability moving forward, IT operations and developers must cease operating in their traditional silos and instead work as one team.