How Catchpoint Helps 40,000 Global Car Dealers Serve Customers

Cox Automotive: An Automotive Technology Leader delivering always on digital services 

Cox Automotive connects vehicle manufacturers, dealerships, and consumers through a portfolio of leading automotive brands, technologies, and digital services. Its portfolio includes well-known brands such as Autotrader, Kelley Blue Book, Manheim, Dealertrack, vAuto, VinSolutions, and Xtime, supporting more than 40,000 dealerships worldwide. Through decades of growth and strategic acquisitions, Cox Automotive has built one of the industry’s largest automotive ecosystems, helping customers buy, sell, finance, and service vehicles while powering approximately 2.3 billion online interactions annually across its platforms and datasets.

Challenge: Maintaining SLA Compliance Across a Global Digital Ecosystem

The Cox Automotive portfolio includes leading brands such as Autotrader, Dealer.com, Kelley Blue Book, and Manheim. As part of its commitments to customers, Cox Automotive must meet strict service level agreement (SLA) requirements across its digital services.

Why Cox Automotive Chose Catchpoint and LogicMonitor

After evaluating multiple solutions, Cox Automotive selected Catchpoint for its ability to:

• Integrate with existing monitoring and operational workflows
• Compare historical and real-time performance data to speed troubleshooting
• Create customizable dashboards for SLA tracking and operational visibility
• Execute synthetic tests from a global network of monitoring locations

Results: Faster Resolution and Better Operational Visibility

Following implementation, Cox Automotive gained greater visibility into digital service performance and strengthened its ability to maintain customer-facing service levels.

Key benefits included:

• Faster mean time to resolution (MTTR) during incidents
• Improved proactive detection of performance issues
• Enhanced troubleshooting through historical performance analysis
• Better decision-making through data-driven insights
• Increased confidence in end-user experiences through global testing

Supporting Better Digital Experiences Through Observability

For organizations that depend on complex digital ecosystems, observability plays a critical role in protecting customer experiences, maintaining SLA commitments, and safeguarding brand reputation.

Cox Automotive’s experience demonstrates how synthetic monitoring and global testing can help organizations identify issues earlier, reduce operational disruption, and maintain service quality across distributed environments.

“Catchpoint support has been fantastic, really taking the time to show us new features as they come out—and they’re coming out with new features very frequently,” said Conley. “Definitely put them on your shortlist.”