Cookie Notice

Last Updated:  April 2024

This Cookie Notice (“Notice”) explains how LogicMonitor, Inc. and its affiliates (collectively, “LogicMonitor,” “we,” “us,” or “our“) use cookies and similar tracking technologies when you interact with our websites located at  https://www.logicmonitor.com/  and https://community.logicmonitor.com/ (the “Sites”), our mobile applications (“Apps”), and through any other websites, pages, features, or content owned and operated by LogicMonitor that directs to this Notice (collectively, including the Sites and Apps, the “Services”). We encourage you to read the full Cookie Notice to understand how we use cookies and your related choices. We will generally refer to cookies, web beacons, flash cookies, pixels, and other tracking technologies collectively as “cookies” in this Notice.

For a general view of our approach to the privacy of the personal information you pass to us, please see our Privacy Policy.

We may update this Notice from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. If we do, the last updated date above will be revised. You should revisit this page if you wish to keep yourself informed. If you have any questions about our use of cookies or other technologies, please email us at [email protected].

1.  What Are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies, you can review these sources:

• Wikipedia article on HTTP Cookies; or
• The United States’ Federal Trade Commission’s web page called “Internet Cookies”;
• The All About Cookies site at https://allaboutcookies.org/; or
• The United Kingdom’s Information Commissioner’s Office’s page called “Cookies”.

2.  How We Use Cookies

The websites operated by LogicMonitor use “cookies” – small text files stored on a user’s computer for record-keeping purposes. By showing how and when visitors use the Services, cookies help us see which areas are popular and which are not. Many improvements and updates to our Services are based on data such as total number of visitors, pages viewed, and information/documents downloaded. We use the information from cookies and other tracking technologies, such as pixels and Javascript tags, to improve our products and services as well as to provide services better tailored to our users’ needs.

We may place cookies and similar tracking technologies from third-party service providers who may use information about your visits to other websites to target advertisements for products and services available from LogicMonitor. We do not control the types of information collected and stored by these third-party cookies. You should check the third-party’s website for more information on how they use cookies.

The following are some examples of information that we collect and how we may use it:

• If you create an account with us, then we may use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you logout; however, in some cases, they may remain afterwards to remember your site preferences when logged out.
• When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
• In order to provide you with a great experience on this site, we may provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
• We may use analytics cookies to help us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
• From time to time, we may test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

3.  Categories of Cookies

From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

4.  Your Privacy Options

Cookie Preference Manager.  You can decide whether you want to prevent websites from setting cookies altogether or manage your cookie preference at any time by adjusting your settings in the Cookie Preference Manager by clicking the fingerprint icon in the lower left corner of the site. You may need to refresh your page for your settings to take effect. Please note that if you block or delete technical and/or functionality cookies used by the Sites, the Sites may become impossible to browse, certain services or functions may become unavailable or other malfunctions may occur. In this case, you may have to modify or manually enter some information or preferences every time you visit our Sites.

Browser Controls.  You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Sites although your access to some functionality and areas may be restricted. If you want to learn the correct way to modify your browser settings, please use the “Help,” “Tools” or “Edit” menu in your browser or review the instructions provided by the following browsers:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop)
• Safari (Mobile)
• Android Browser
• Opera
• Opera Mobile

Opting Out of Third-Party Analytics.  We may use third-party service providers to monitor and analyze the use of our online, web-based, and mobile-based Services, such as Google Analytics. Google Analytics is an analytics service offered by Google LLC (“Google”) that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. To opt out of Google Analytics or to prevent your data from being collected and used by Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.

Do Not Track Signals. Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Sites and after you leave our Sites.

Disabling Most Interest-Based Advertising.

Website-Based Advertising. Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (“DAA”) or the Network Advertising Initiative (“NAI”), both of which maintain websites where people can opt out of interest-based advertising from their members. To opt out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at https://optout.aboutads.info/, or visit the NAI’s opt-out portal available at https://optout.networkadvertising.org/?c=1. Residents of the European Union may opt-out of online behavioral advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting https://www.youronlinechoices.eu/. Please note, to disable advertising cookies, some third parties may need to set an opt-out cookie on your device. Sometimes a device’s configuration may prevent such third parties from setting such cookies, for example, if your device is set to block all third-party cookies by default. This means that you may need to change your device settings to accept cookies to fully disable advertising cookies.

Mobile App Advertising.  When you use our mobile applications, we or our marketing partners may use one or more of several different identifiers for your mobile device, including Apple Identifier For Advertising (“IDFA”) or Android Advertising ID (“AAID”), to target and deliver ads to you in our app or other apps. This means that your device identifier may be accessed by third-party ad networks and used to (a) help manage the number and types of ads you see; (b) track the source of installs related to ads seen in other apps; and (c) identify your interests and behavior and target advertising to you based on those interests and behavior.

Apple requires app developers to ask for permission before they can track your activity across apps or websites they do not own in order to target advertising to you, measure your actions due to advertising, or to share your information with data brokers.  If you previously gave our mobile app permission to track, you can tell our app to stop tracking your activity. On iOS or IPadOS, go to Settings, tap on our app, then tap to turn off Allow Tracking.  You can also reset your IDFA from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to your previous IDFA.

If you have an Android device, and are running Android 12 or above, you can delete your AAID permanently by opening Settings, navigating to Privacy > Ads, tapping “Delete advertising ID,” then tapping it again on the next page to confirm. This will prevent any app on your phone from accessing it in the future. Please note that if you do so, you will still see advertisements, but they will not be tailored to your inferred interests.

You may also access industry-provided opt-out tools, although they are not tailored to our mobile applications.  For instance, to opt-out of data collection by the Digital Advertising Alliance’s participating member companies for interest-based advertising across mobile applications, download the DAA’s App Choices mobile application opt-out offering at https://youradchoices.com/appchoices.

For more information on your privacy rights, please see our Privacy Policy.

5.  More Information

If you are still looking for more information, then you can contact us through one of our preferred contact methods:

• Email: [email protected]
• By visiting this link: logicmonitor.com
• Phone: 18056173884