How Tencent Cloud Expanded Global CDN Visibility

Independent internet observability helped Tencent Cloud validate performance, improve operational visibility, and support global growth.

Tencent Cloud operates one of the world’s largest cloud platforms, delivering content, applications, and digital services to customers across global markets. As the company expanded its CDN business internationally, maintaining fast, reliable content delivery and validating that performance from the customer’s perspective became increasingly important.

To gain independent visibility into internet performance, Tencent Cloud implemented LogicMonitor’s Catchpoint. Today, the platform helps engineering, operations, and customer-facing teams monitor end-user experiences across global regions, identify network issues earlier, and validate service quality using objective performance data.

“We’re competing in a tight market and every millisecond matters,” said Joshua Johnson, cloud solutions architect at Tencent Cloud.

Challenge: Expanding Visibility Across Global End-User Experiences

As Tencent Cloud entered new international markets, the company needed greater visibility into how customers experienced its CDN services across regions, internet providers, and networks.

Internal infrastructure metrics alone couldn’t provide a complete picture of end-user performance or independently validate service quality in a highly competitive market.

Why Tencent Cloud Chose Catchpoint

Tencent Cloud selected Catchpoint because it provided:

Global monitoring across major and remote regions, including inside and outside China
Independent performance data to validate customer experiences
Custom dashboards for sharing insights with internal teams and customers
Automation and API-based integrations that supported existing operational workflows

“We needed a tool that crossed all international borders, and we didn’t find another vendor with as strong of a global presence,” said Johnson.

Results: Independent Visibility Across a Global CDN

With Catchpoint, Tencent Cloud strengthened its ability to monitor global internet performance, validate service quality, and support operational decision-making with objective data.

Key outcomes included:

Earlier detection of network degradation
Greater visibility into end-user experiences worldwide
Independent performance validation for customer conversations
More informed operational decisions through detailed reporting

“We’re a customer of our own CDN and products and rely on optimal performance and uptime as much as our customers,” said Johnson. “Catchpoint addresses a global presence, which is essential as Tencent Cloud builds out its network around the world. With Catchpoint, we can provide teams with more data.”

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