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Critical Event Coverage

Get a dedicated monitoring team for Black Friday and Cyber Monday

LogicMonitor Professional Services works alongside your team to provide dedicated 24/7 digital experience monitoring November 22 – November 30, 2026. Our team will:

  • Select the critical customer journeys to monitor and identify the external services and digital experience dependencies affecting them
  • Prepare or configure LogicMonitor Digital Experience tests, dashboards, alerts, and escalation routes for those journeys
  • Validate alerts, investigate performance signals, and triage issues throughout the coverage window
  • Share diagnostic evidence and escalate confirmed issues through agreed channels, while your team retains control of response decisions

Join the program

After the coverage period, you’ll receive a post-event analysis with recommended next steps, typically within 30 days of Cyber Monday.

  • Select the critical customer journeys to monitor and identify the external services and digital experience dependencies affecting them
  • Prepare or configure LogicMonitor Digital Experience tests, dashboards, alerts, and escalation routes for those journeys
  • Validate alerts, investigate performance signals, and triage issues throughout the coverage window
  • Share diagnostic evidence and escalate confirmed issues through agreed channels, while your team retains control of response decisions

Why Get Critical Event Coverage?

Critical Event Coverage adds expert monitoring before, during, and after an event, helping your team catch and investigate issues sooner while keeping your engineers focused on response and recovery, for customer journeys measured with LogicMonitor Digital Experience.

Protect the customer journeys that matter most

Our experts help identify high-impact journeys and prepare monitoring around their dependencies, so issues affecting customer experience are easier to spot.

Spend less time sorting through alerts

A dedicated 24/7 team validates alerts and investigates issues, giving your responders confirmed findings instead of another queue to work through.

Keep your engineers focused on response

We handle monitoring and triage during the coverage window, then share evidence through agreed escalation routes. Your team stays in control of response decisions.

See what your customers see

We test from the cities and networks your customers use, across every dependency in the journey: DNS, CDN, APIs, payments.

Experienced people in the room

With over a decade of experience supporting major product launches and peak shopping seasons, our experts know exactly where failures happen and where to investigate first.

Turn event findings into your next improvements

Receive performance insights that show how your website performed, with recommendations to prepare for your next peak period.

“LogicMonitor’s Professional Services is a very agile team that extends great value through 24×7 proactive monitoring of our 2,000+ websites. This team of experts share detailed information during an issue, reduce false alarms and provide deep insights into performance of our websites that has helped us identify gaps and improve end user experience. LogicMonitor and its Professional Services team have played a key role in achieving zero downtime across all our websites during Black Friday.”

Martin Norato Auer

Vice President of CX Observability and Automation Foundations, SAP

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FAQs

Get the answers to top coverage questions.

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What types of events qualify for Critical Event Coverage?

Critical Event Coverage supports business-critical periods when digital service availability and performance are especially important. Examples include peak shopping seasons, major product launches, enrollment periods, tax deadlines, and high-visibility campaigns.

What does Critical Event Coverage include?

LogicMonitor Professional Services works with your team to identify critical digital journeys and dependencies, configure monitoring, and establish alerts and escalation procedures. During the agreed coverage period, our experts monitor and investigate issues 24/7. Afterward, you receive a report with findings and recommendations.

We already use another monitoring tool. Does that matter?

No. Critical Event Coverage is designed to complement your existing monitoring tools by adding independent digital experience monitoring and expert support during business-critical events. LogicMonitor helps validate performance from the user’s perspective, investigate issues across critical service dependencies, and provide diagnostic evidence to support your team’s incident response.

Does LogicMonitor resolve incidents on our behalf?

LogicMonitor experts monitor, investigate, and escalate issues with supporting diagnostic evidence. Your team retains responsibility for incident response and recovery decisions.

How long does Critical Event Coverage last?

Coverage is scheduled around your business-critical event. A typical engagement includes 24/7 monitoring with preparation beforehand and post-event analysis afterward. The final scope and duration are agreed upon during enrollment.

How can I participate in Critical Event Coverage?

Critical Event Coverage is available to eligible organizations as part of a limited program. Submit the enrollment request form, and a LogicMonitor representative will follow up to discuss your upcoming event, confirm eligibility, and explain the next steps.

Join the Critical Event Coverage program

See how LogicMonitor helps enterprises unify visibility, intelligence, and action in one system built for Autonomous IT.

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