Data Handling Supplement
LogicMonitor Business Operations
LogicMonitor’s business operations are performed out of the following locations:
Entity | Services | Location |
| LogicMonitor, Inc. | Software Development Product Operations Customer Support Professional Services | Santa Barbara CA Austin TX Boston MA New York City NY |
| LogicMonitor UK Limited | Customer Support Professional Services | London UK |
| LogicMonitor Australia Pty. Ltd. | Professional Services | Sydney AU |
| LogicMonitor Asia Pacific Pte. Ltd. | Customer Support | Singapore |
| LogicMonitor India LLP | Software Development Customer Support | Pune IN |
| Unomaly AB | Software Development | Stockholm SE |
Service Centers
LogicMonitor operates our service platform out of the following locations. Each customer may select their preferred Service Center upon initiation of service:
Service Center | Location(s) | Data Residency |
| US / West | Los Angeles CA / San Jose CA / Boardman OR | United States |
| US / East | Ashburn VA | United States |
| EMEA / West | Slough UK / Dublin IE | United Kingdom Ireland |
| EU / West | Dublin IE | Ireland |
| APAC / South East | Sydney | Australia |
Data Subprocessors
The following data subprocessors provide ancillary services that support the LogicMonitor platform:
Data Subprocessor | Services | Data Residency |
| Amazon Web Services https://aws.amazon.com/ | Hosted Compute | United States Ireland |
| Twilio https://www.twilio.com/ | SMS/Voice Notification | United States |
| Authy https://www.authy.com/ | Multi-factor Authentication | United States |
| Zendesk https://www.zendesk.com/ | Customer Support Ticketing | United States |
| Pendo https://www.pendo.io/ | Product Usage Analytics | United States |
| SumoLogic https://www.sumologic.com/ | Log Aggregation & Search | United States |
| Snowflake https://www.snowflake.com/ | Data Warehousing | United States |
| Salesforce https://www.salesforce.com/ | Customer Relationship Management | United States |
| Zuora https://www.zuora.com/ | Payment Processing | United States |