Platform

    Get real-time insights and automation for comprehensive, seamless monitoring with agentless architecture.

    Platform Overview
  • Infrastructure
    monitoring
  • Cloud monitoring
  • Digital experience

      • Solutions

      Whether you work in MSP, Enterprise IT or somewhere in between, the solution is clear.

      Solutions Overview
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      Get to know LogicMonitor and our team.

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      Read through our documentation, check out our latest release notes, or submit a ticket to our world-class customer service team.

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    Data Handling Supplement

    LogicMonitor Legal

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    LogicMonitor Business Operations

    LogicMonitor’s business operations are performed out of the following locations:

    Entity

    Services

    Location
    LogicMonitor, Inc. Software Development
    Product Operations
    Customer Support
    Professional Services    		 Santa Barbara CA
    Austin TX
    Boston MA
    New York City NY
    LogicMonitor UK Limited Customer Support
    Professional Services    		 London UK
    LogicMonitor Australia Pty. Ltd. Professional Services Sydney AU
    LogicMonitor Asia Pacific Pte. Ltd. Customer Support Singapore
    LogicMonitor India LLP Software Development
    Customer Support    		 Pune IN
    Unomaly AB Software Development Stockholm SE

     

    Service Centers

    LogicMonitor operates our service platform out of the following locations. Each customer may select their preferred Service Center upon initiation of service:

    Service Center

    Location(s)

    Data Residency
    US / West Los Angeles CA / San Jose CA / Boardman OR United States
    US / East Ashburn VA United States
    EMEA / West Dublin IE Ireland
    EU / West Dublin IE Ireland
    APAC / South East Sydney Australia
    EMEA / West (Legacy)* Slough UK United Kingdom

    *Indicates that a legacy Service Center(s) may not be eligible for new customers.

     

    Data Subprocessors

    The following data subprocessors provide ancillary services that support the LogicMonitor platform:

    Data Subprocessor

    Services

    Data Residency
    Amazon Web Services
    https://aws.amazon.com/    		 Hosted Compute United States
    Ireland
    Twilio
    https://www.twilio.com/    		 SMS/Voice Notification United States
    Authy
    https://www.authy.com/    		 Multi-factor Authentication United States
    Zendesk
    https://www.zendesk.com/    		 Customer Support Ticketing United States
    Pendo
    https://www.pendo.io/    		 Product Usage Analytics United States
    Snowflake
    https://www.snowflake.com/    		 Data Warehousing United States
    Salesforce
    https://www.salesforce.com/    		 Customer Relationship Management United States
    Zuora
    https://www.zuora.com/    		 Payment Processing United States
    Gainsight
    https://www.gainsight.com/    		 Customer Communications United States
    Securonix
    https://www.securonix.com/    		 Security Support Services United States