Data Handling Supplement

LogicMonitor Business Operations

LogicMonitor’s business operations are performed out of the following locations:

Entity

Services

Location

LogicMonitor, Inc.Software Development
Product Operations
Customer Support
Professional Services
Santa Barbara CA
Austin TX
Boston MA
New York City NY
LogicMonitor UK LimitedCustomer Support
Professional Services
London UK
LogicMonitor Australia Pty. Ltd.Professional ServicesSydney AU
LogicMonitor Asia Pacific Pte. Ltd.Customer SupportSingapore
LogicMonitor India LLPSoftware Development
Customer Support
Pune IN
Unomaly ABSoftware DevelopmentStockholm SE

Service Centers

LogicMonitor operates our service platform out of the following locations. Each customer may select their preferred Service Center upon initiation of service:

Service Center

Location(s)

Data Residency

US / WestLos Angeles CA / San Jose CA / Boardman ORUnited States
US / EastAshburn VAUnited States
EMEA / WestSlough UK / Dublin IEUnited Kingdom
Ireland
EU / WestDublin IEIreland
APAC / South EastSydneyAustralia

Data Subprocessors

The following data subprocessors provide ancillary services that support the LogicMonitor platform:

Data Subprocessor

Services

Data Residency

Amazon Web Services
https://aws.amazon.com/
Hosted ComputeUnited States
Ireland
Twilio
https://www.twilio.com/
SMS/Voice NotificationUnited States
Authy
https://www.authy.com/
Multi-factor AuthenticationUnited States
Zendesk
https://www.zendesk.com/
Customer Support TicketingUnited States
Pendo
https://www.pendo.io/
Product Usage AnalyticsUnited States
SumoLogic
https://www.sumologic.com/
Log Aggregation & SearchUnited States
Snowflake
https://www.snowflake.com/
Data WarehousingUnited States
Salesforce
https://www.salesforce.com/
Customer Relationship ManagementUnited States
Zuora
https://www.zuora.com/
Payment ProcessingUnited States