Data Handling Supplement

LogicMonitor Business Operations

LogicMonitor’s business operations are performed out of the following locations:

Entity

Services

Location

LogicMonitor, Inc. Software Development
Product Operations
Customer Support
Professional Services
Santa Barbara CA
Austin TX
Boston MA
New York City NY
LogicMonitor UK Limited Customer Support
Professional Services
London UK
LogicMonitor Australia Pty. Ltd. Professional Services Sydney AU
LogicMonitor Asia Pacific Pte. Ltd. Customer Support Singapore
LogicMonitor India LLP Software Development
Customer Support
Pune IN
Unomaly AB Software Development Stockholm SE

Service Centers

LogicMonitor operates our service platform out of the following locations. Each customer may select their preferred Service Center upon initiation of service:

Service Center

Location(s)

Data Residency

US / West Los Angeles CA / San Jose CA / Boardman OR United States
US / East Ashburn VA United States
EMEA / West Slough UK / Dublin IE United Kingdom
Ireland
EU / West Dublin IE Ireland
APAC / South East Sydney Australia

Data Subprocessors

The following data subprocessors provide ancillary services that support the LogicMonitor platform:

Data Subprocessor

Services

Data Residency

Amazon Web Services
https://aws.amazon.com/
Hosted Compute United States
Ireland
Twilio
https://www.twilio.com/
SMS/Voice Notification United States
Authy
https://www.authy.com/
Multi-factor Authentication United States
Zendesk
https://www.zendesk.com/
Customer Support Ticketing United States
Pendo
https://www.pendo.io/
Product Usage Analytics United States
SumoLogic
https://www.sumologic.com/
Log Aggregation & Search United States
Snowflake
https://www.snowflake.com/
Data Warehousing United States
Salesforce
https://www.salesforce.com/
Customer Relationship Management United States
Zuora
https://www.zuora.com/
Payment Processing United States