Live Webinar • SEPTEMBER 23, 2026

Incident Management Has Outgrown Its Playbook: How IT Leaders Are Adapting for the AI Era

September 23, 2026
10 AM PT | 1 PM ET | 2:30 PM AEST | 11.30 AM BST

Modern incidents rarely stay contained. As cloud platforms, automation, third-party services, and AI systems become increasingly interconnected, traditional incident management approaches are falling behind. Join experienced IT leaders for a practical discussion on modernizing incident response, balancing AI with governance, and building resilient operations prepared for what’s next.

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What to expect

Learn how leading IT organizations are evolving incident management for increasingly complex environments. You’ll leave with practical strategies to improve operational resilience while adopting AI responsibly.

  • Understand why traditional incident management is reaching its limits
  • Explore AI’s role across detection investigation and response
  • Apply practical strategies to modernize operations with confidence

Why attend

Operational complexity continues to grow as AI, automation, and distributed architectures reshape modern IT. Organizations that modernize incident management today will be better positioned to improve resilience, strengthen governance, and reduce operational burden.

  • Learn how mature organizations combine AI with human oversight to improve operational decisions while maintaining governance and accountability
  • Discover practical approaches for reducing operational toil, accelerating investigations, and improving incident response across increasingly connected environments
  • Leave with actionable recommendations you can apply to modernize incident management without disrupting critical business operations

Andrew Keating
Andrew Keating Vice President, Product & Solutions Marketing, LogicMonitor
Julie Mohr
Julie Mohr Principal Analyst, Forrester
Kyle Hill
Kyle Hill Chief Technology Officer, ANS

Modernize incident response with practical strategies built for the AI era.