SANTA BARBARA – (BUSINESS WIRE) – LogicMonitor®, the leading SaaS-based performance monitoring platform for complex and distributed IT infrastructures, today unveiled its Service Provider Platform™. Building on the core monitoring platform that is widely deployed by leading web technology and Enterprises globally, LogicMonitor’s Service Provider Platform customizes SaaS-based performance monitoring to meet the specific set of business needs for Service Providers.
The visibility LogicMonitor provides into geographically dispersed, hybrid client IT infrastructures make it the ideal strategic partner for Enterprise Service Providers. The Service Provider Platform enables faster client on-boarding, improved issue-resolution times, and increased transparency through capture of a robust feature set built for Service Providers. Platform users will gain access to shareable dashboards, detailed reporting, and multi-tenancy which enables child account capability and granular role-based access control.
“Our Service Provider partners have different business needs than our typical Enterprise IT and SaaS-based based customers,” says Clay Turk, Service Provider Product Manager. “We’re able to demonstrate value as a separate platform and develop specific feature sets that will serve our partners more specifically.”
Companies like iVision, a leading Service Provider featured on CRN’s 2017 Elite 150 list, leveraged LogicMonitor’s automated client on-boarding to save $124,000 annually and free up engineering staff for more strategic projects. “Service Providers need vendors that will help them advance their technical strategy,” notes Aaron Sherrill, Senior Analyst for the Managed Services sector at 451 Research. “As IT service provision changes – from on- to off-premises, using self-service and managed services – many providers are looking to support managed private cloud as well as more complex infrastructure.”
“LogicMonitor has always adopted a partner-first strategy when it comes to Service Providers,” comments Brandon Myers, Director of Managed Services at Teklinks, one of the largest Managed Service Providers in the country. Deep engagement with the Service Provider community through advisory councils and power-user groups, has allowed LogicMonitor to position itself as the strategic vendor partner of choice for top SPs in the industry. Myers continues, “It’s very important to us that we pick vendors that prioritize the channel, and the debut of LogicMonitor’s Service Provider Platform is a perfect example of that type of partner-first approach.”
The Service Provider Platform forms a crucial component of LogicMonitor’s Market Partner Program, a partner-focused reseller program that will fuel the SaaS-based performance monitoring company’s growth into new North American markets and global expansion across EMEA and AsiaPac.
LogicMonitor® is the SaaS-based, performance monitoring platform for complex, hybrid IT infrastructure. Its dedicated Service Provider Platform™ is tailored to the unique needs of modern Service Providers, providing end-to-end visibility into geographically dispersed client infrastructure. The Service Provider Platform enables faster client on-boarding, improved issue-resolution times, and increased transparency through capture of a robust feature set built for Service Providers. Users gain access to shareable dashboards, detailed reporting, and multi-tenancy which enables child account capability and granular role-based access control. Actionable performance insights, automated device discovery, and the 100% SaaS-based architecture work together to bring Service Providers faster client on-boarding, improved issue-resolution times, and a monitoring-as-a-service path to new revenue channels.
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