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LOGICMONITOR BLOG

Catchpoint Named a Leader in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring

Catchpoint is a Gartner Leader in Digital Experience Monitoring, proving why full Internet-path visibility now matters for every enterprise IT team today.

4–6 minutes
Denton Chikura

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Catchpoint, a LogicMonitor company, was recognized as a Gartner Leader in Digital Experience Monitoring, confirming that monitoring the full Internet path, from user to service, is now an essential part of enterprise infrastructure.

  • Gartner named Catchpoint a Leader in its first-ever Magic Quadrant for DEM in 2024, and again in 2025.

  • Traditional monitoring can show healthy servers while users still face slow pages, failed transactions, and poor experiences.

  • Full Internet Stack visibility across DNS, BGP, CDN, ISP, cloud, and SaaS reveals where experience actually breaks down.

  • Integrate Digital Experience Monitoring with your existing observability stack so teams can see both user impact and backend health in one place.

Every business today relies on digital services that span far beyond its own infrastructure. A single user transaction may depend on your applications, cloud platforms, SaaS providers, third-party APIs, and the public Internet before it reaches its destination.

When something goes wrong anywhere along that path, traditional monitoring often isn’t enough. Your servers and applications may appear healthy, yet customers and employees are still dealing with slow performance, failed transactions, or poor user experiences.

That’s the challenge organizations face today: knowing your infrastructure is healthy doesn’t necessarily mean your users are having a good experience. Understanding what users are actually experiencing is why Digital Experience Monitoring (DEM) and Internet Performance Monitoring (IPM) have become critical components of an effective observability strategy.

Digital Experience Monitoring Earns Gartner Recognition

In 2024, Catchpoint, a LogicMonitor company, was recognized as a Leader in the first Gartner Magic Quadrant for Digital Experience Monitoring. That marked an important milestone for Catchpoint and for the DEM/IPM category itself. For the first time, an independent analyst firm validated that monitoring the full Internet path, from user to service, is a distinct and critical discipline.

Since then, the category has only become more relevant. Catchpoint was named a Leader again in the 2025 Gartner Magic Quadrant for DEM, reinforcing that the 2024 recognition was not a one-off moment but part of a sustained leadership story.

Why DEM Matters More Now

Organizations are more dependent on Internet-delivered experiences than they were even two years ago. Remote work, SaaS adoption, cloud migration, and global customer bases have made the public Internet a critical layer of enterprise infrastructure. When a CDN has a routing issue or a DNS provider experiences latency, your users feel it before your internal monitoring notices.

The DEM category didn’t formally exist as a Gartner Magic Quadrant two years before the 2024 report. Catchpoint had been championing IPM from the beginning, emphasizing the need to monitor the entire Internet Stack: DNS, BGP, CDN, ISP, cloud, and SaaS layers that connect your infrastructure to your users.

That vision drove product innovation well before the category had formal analyst recognition. Internet Sonar gives teams a real-time view of global Internet health, surfacing outages and degradations across providers before they escalate into customer-impacting incidents. Internet Stack Map visualizes the full chain of dependencies between users and services, making it possible to pinpoint where experience breaks down.

What DEM Buyers Should Look For

If you’re evaluating Digital Experience Monitoring solutions, here are the capabilities that separate comprehensive platforms from partial ones:

  • Synthetic monitoring to test critical user journeys before customers are impacted. Proactive tests simulate real transactions across geographies and networks, catching issues during deployment windows or third-party changes.
  • Real user monitoring to understand actual user experience as it happens. RUM captures performance data from real sessions, revealing patterns that synthetic tests alone can’t replicate.
  • Internet visibility across DNS, CDN, ISP, cloud, SaaS, and routing dependencies. Without this layer, teams can only see what’s happening inside their own environment.
  • User-path performance to see where experience degrades between user and service. Tracing the full network path reveals whether the issue sits with an ISP, a cloud region, a CDN edge, or your own origin.
  • Correlation with infrastructure, logs, events, and operational intelligence so teams can connect user pain to backend health. Experience data in isolation shows that something is wrong. Correlated data shows why.

Connecting Outside-in Visibility With Infrastructure Observability

Catchpoint brought outside-in Internet visibility to the enterprise: synthetic monitoring, real user monitoring, Internet path visibility, and insight into what users actually experience across the full Internet Stack. For years, that capability was a standalone discipline, separate from the infrastructure and application monitoring that operations teams relied on daily.

LogicMonitor brings hybrid infrastructure observability, operational intelligence, automation, and Edwin AI. It covers the inside-out view: networks, servers, cloud, containers, databases, logs, and application performance across complex, distributed environments.

LogicMonitor’s acquisition of Catchpoint enables teams to reduce the blind spots that exist between user experience and backend health. When a customer reports slow page loads, teams can see whether the issue is with a third-party CDN, a cloud provider’s network, an application bottleneck, or an infrastructure constraint, all within one workflow.

This combination powers a broader Autonomous IT vision. LM Envision provides the telemetry foundation across hybrid infrastructure. Catchpoint extends visibility to the Internet and experience layer. Edwin AI adds intelligence and orchestration, reasoning across the full metric set to prioritize by business impact and support governed action. One unified platform with user-to-code visibility, purposeful intelligence, and governed action.

The result is a platform where experience data, infrastructure telemetry, and AI-driven intelligence work as one system. Teams can detect issues earlier, understand service impact faster, and move from reactive firefighting toward proactive, autonomous operations.

See how combined outside-in and infrastructure visibility eliminates your monitoring blind spots.

LogicMonitor and Catchpoint unite Internet-path visibility with hybrid infrastructure observability, so your teams pinpoint user-impacting issues faster and act before customers feel them.

FAQs

What is Digital Experience Monitoring (DEM)?

DEM measures the actual experience users have when accessing digital services across the full path from user to service. It looks beyond internal servers and applications to include DNS, CDN, ISP, cloud, and SaaS layers. This reveals problems that traditional monitoring misses when infrastructure appears healthy but users still struggle.

Why was Catchpoint, a LogicMonitor company, named a Leader in the Gartner Magic Quadrant for DEM?

Catchpoint was recognized as a Leader in the first Gartner Magic Quadrant for DEM in 2024 and again in 2025. The recognition reflects its long-standing focus on Internet Performance Monitoring and full Internet Stack visibility. Tools like Internet Sonar and Internet Stack Map help teams spot outages and degradations before they reach customers.

How do LogicMonitor and Catchpoint work together?

Catchpoint provides outside-in visibility into the Internet and user experience, while LogicMonitor delivers inside-out hybrid infrastructure observability. Together with Edwin AI, they connect user pain to backend health in one workflow. This helps teams detect issues earlier and move toward proactive, autonomous operations.

Gartner, Magic Quadrant for Digital Experience Monitoring, 21 October 2024, Padraig Byrne, Matt Crossley, DB Cummings, Martin Caren, Pankaj Prasad

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request.

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

By Denton Chikura

Technical Writer

Denton Chikura is a technical writer and longtime observability advocate focused on helping site reliability engineers and engineering teams discover the tools and capabilities that strengthen internet resilience. He works at the intersection of monitoring, performance, and infrastructure to make complex systems more understandable and usable, bridging the gap between deep technical detail and real‑world operations. His goal is to help teams build faster, detect issues earlier, and recover smarter, ultimately making the internet a better, more reliable place for everyone.

Disclaimer: The views expressed on this blog are those of the author and do not necessarily reflect the views of LogicMonitor or its affiliates.

© LogicMonitor 2026 | All rights reserved. | All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

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