Our EU/UK Addendum details specific privacy rights available to residents of those regions.
As part of the services offered to you through the LogicMonitor websites and if you are located
in the European Economic Area or United Kingdon (“EEA/UK”), the information that you provide to us will be transferred to
countries outside the EEA/UK. By submitting your personal data, you’re agreeing to this transfer,
storing or processing.
If you use our services while you are outside the EEA/UK, your information may be transferred outside
the EEA/UK in order to provide you with those services.
We collect your information as a data controller when we have a legal basis to do so. The
following legal bases pertain to our collection of data:
We retain your personal information for as long as necessary to provide our services to you, to
fulfill the purposes described in this Policy and/or our business purposes, or as required by
law, regulation, or internal policy.
Subject to certain exemptions, and in some cases dependent upon the processing activity we are
undertaking, you may have the following rights regarding your personal information:
You have the right to request access to the personal information that we hold about you and:
You also have the right to request that we delete your information.
We are not required to comply with your request to erase personal information if the processing
of your personal information is necessary for compliance with a legal obligation or for the
establishment, exercise, or defense of legal claims.
You have the right to restrict the use of your personal information when:
We can continue to use your personal information following a request for restriction, where:
To the extent that we process your information (i) based on your consent or under a contract; and
(ii) through automated means, you have the right to receive such personal information in a
structured, commonly used, machine-readable format, or you can ask to have it transferred
directly to another data controller.
You can object to any processing of your personal information which has our legitimate interests
as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate
interests. If you raise an objection, we have an opportunity to demonstrate that we have
compelling legitimate interests which override your rights and freedoms.
You can ask to obtain a copy of, or reference to, the safeguards under which your personal
information is transferred outside of the UK/EEA.
You have a right to lodge a complaint with your local supervisory authority if you have concerns
about how we are processing your personal information. We ask that you please attempt to resolve
any issues with us first, although you have a right to contact your supervisory authority at any
If you would like to exercise any of the rights described above, please follow our Data Subject Request process, send us a request at
privacy[at]logicmonitor.com, or contact us by phone at +1 (805) 617-3884. In your message, please
indicate the right you would like to exercise and the information that you would like to access,
review, correct, or delete.
We may ask you for additional information to confirm your identity and for security purposes
before disclosing the personal information requested to you. We reserve the right to charge a
fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
We may not always be able to fully address your request, for example if it would affect the duty
of confidentiality we owe to others or if we are legally entitled to deal with the request in a