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The equipment inside your network, e.g. servers, networking equipment, and storage equipment. In LogicMonitor, each device is represented by a single management IP address (or by DNS name). Your devices might be in multiple physical locations as well as in the cloud. From LogicMonitor’s perspective, it doesn’t matter whether they’re in the cloud, in a remote datacenter, or any combination of the above; if it’s part of your infrastructure, you should monitor it.

A lightweight Java application that should be installed on a server in each location of a client’s infrastructure. A Collector, directed by LogicModules (built-in monitoring integrations), will gather data from all other devices located in that portion of your environment. It will then encrypt and send the collected data to LogicMonitor’s servers, where it is stored, graphed, processed, and analyzed. For more information about the Collector’s security protocols and they safety of our SaaS-based service, click here.

For you, this means rapid and easy deployment. LogicMonitor does not require the manual installation of agents on each of your clients’ devices. Rather, you can simply install a single LogicMonitor Collector (a process that takes less than two minutes) on a high-availability server in each of your locations and it will be able to communicate with the rest of your devices automatically.

LogicMonitor wants to do the heavy lifting of monitoring for you. This includes freeing you from software updates, downloads, and availability concerns. LogicMonitor’s data collection takes place inside each client’s infrastructure, but everything else, including storing, processing, and analyzing the data, takes place on our side. The result? You can view all of your infrastructure information (whether cloud, on-premises, or hybrid) from a single pane of glass without costly maintenance or configuration overhead.

A recurring process by which new instances are discovered. Instances are the individual components of a device from which we can collect information, e.g. disks in a server or interfaces on a switch. This is a vital component of automated monitoring and ensures your monitoring coverage grows with your infrastructure. Active Discovery ensures that each new VM created on your virtualization stack is monitored, or that each new volume added to your storage system is monitored for utilization and latency. Without Active Discovery, you’d have to remember to update your monitoring instances every time you made a change to your production environment.

Pro Package provides full access to automated, SaaS-based monitoring for unified coverage of cloud, on-premises, and hybrid environments. This includes over 2000 built-in monitoring integrations, technical engineer support, automated configuration with Active Discovery, intelligent alerting, customizable dashboards, and more.

Enterprise Package provides everything in Pro as well as our bleeding-edge AIOps features. These AI-based features provide root cause analysis, forecasting, dynamic thresholds, and anomaly detection for proactive operations. LogicMonitor’s Enterprise Package provides an early warning system for IT operations that helps to prevent issues before they happen and streamline troubleshooting when an issue does occur in your infrastructure or applications.

A span refers to an individual, transactional unit of work completed with a system with a start and end time. These can include functions, database calls, start-up scripts, etc. Multiple spans with parent-child relationships are linked together to constitute a trace. Spans can be purchased in monthly blocks and sent into your LogicMonitor portal with an LM APM license.

Push- and OpenMetric-defined datapoints are time-series data that is collected during monitoring. Each unique metric (like response time or CPU) is a datapoint visualized as a line on time-series charts within LogicMonitor. Every datapoint defines what information is collected (for a given event or interval) and is stored, processed, and can be used for alerting. Metrics may have instances (like CPU0, CPU1) and are treated as separate datapoints. Push and OpenMetrics datapoints can be purchased in monthly blocks and sent into LogicMonitor with an LM APM license.

A Synthetic Invocation refers to an individual execution of a Selenium-scripted Synthetic test. Users can create and upload their Synthetic test and set a specific polling interval. Synthetic tests may be run simultaneously from multiple locations and/or browsers, which would create additional invocations. These Synthetic tests will be invoked on the defined interval and surface metrics in LogicMonitor that correspond to the given Synthetic test. Selenium-scripted Synthetic tests can be purchased as monthly blocks of invocations and sent into LogicMonitor with an LM APM license.

Metrics are stored and can be accessed in your LogicMonitor portal for 2 years.. Traces are stored for 14 days, but the metrics associated with a given trace (e.g. duration, error rate, throughput) are stored and can be accessed for 2 years. Synthetic Invocations metrics are also stored and can be accessed for 2 years. Note: These retention periods are part of LogicMonitor Enterprise. Customers on LogicMonitor Pro have 1 year retention and also do not have access to APM licensing.

Spans, Metrics, and Synthetics are all usage-based and require customers to commit to a set quota. If a customer exceeds their quota, they will still be able to send and access their data, but will be billed at an on-demand rate of 1.2x.