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KEY TAKEAWAYS FROM REPORT:
Less than half of MSPs feel very confident that they can maintain continuous uptime and availability during a crisis
Top 5 MSP IT Crisis Concerns
During a crisis when people must work remotely or where the office cannot be accessed in a reasonable timeframe, MSPs say they are most concerned about the following:
- Dealing with internet outages or other technical issues remotely
- Network strain from having too many individuals logging in remotely
- VPN issues
- Not being able to access hardware
- Teleconference software security issues
Top Crisis Responses Include Investing In Employee Productivity Tools & Cloud
MSP IT Methods Used to Accommodate Fully Remote Workforces
IT automation will become a focus in next three years.
- 80% of MSPs around the world currently use AIOps functionality within their daily workflows
- 96% say investing in automation is worthwhile because it allows IT teams to focus on more strategic tasks and initiatives
- 97% of MSPs say they expect the focus on automation to increase in the coming three years
METHODOLOGY: In May – June 2020, LogicMonitor commissioned an independent third-party research firm to survey 183 MSPs from the US, Canada, UK, Australia and New Zealand to ascertain their views on IT automation, cloud migration and business continuity in the face of unexpected crises.