Challenge: Legacy Monitoring Risked Uptime, Compliance, and Customer Trust
As a global leader in online trading, IG operates in one of the world’s most regulated and fast-moving environments. Founded in 1974 and publicly listed on the London Stock Exchange, IG’s trading infrastructure supports access to 15,000+ markets—meaning even minor blind spots can impact client experience, operational resilience, and regulatory standing.
By 2020, IG’s legacy monitoring platform had become increasingly unstable. The SolarWinds deployment suffered from database corruption, manual update requirements, unreliable alerting, and inconsistent device coverage. Teams frequently discovered unmonitored infrastructure, leaving gaps that introduced risk across critical systems.
Limited data retention also made capacity planning difficult, while the absence of centralized log visibility created challenges for proving compliance to regulators including the FCA, MAS, and the EU’s newly enacted Digital Operational Resilience Act (DORA).
Solution: A Single Source of Truth That Improves Uptime and Reduces Operational Risk
IG selected LogicMonitor after a successful proof of concept, choosing the platform for its SaaS delivery, auto-updating collectors, flexibility, and ability to scale with the company’s evolving infrastructure.
With LM Envision and LM Logs, IG gained:
- Unified observability across network, storage, virtualization, and load balancers
- 39% reduction in alert noise, enabling teams to focus on real incidents
- Reliable dashboards for at-a-glance visibility into trading infrastructure
- Real-time, PagerDuty-driven alerting for faster response
- 12+ months of data retention, supporting accurate capacity forecasting
- Centralized log ingestion, enabling historical traceability and compliance reporting
- Custom script-based monitoring to eliminate coverage gaps
These improvements delivered measurable impact—including an estimated £2M in cost avoidance from improved virtualization planning and reduced tool maintenance.
“Just the dashboard alone has transformed our operations. We can see capacity trends, spot issues earlier, and respond faster.”
Looking Ahead: Automation, Broader Visibility, and a Stronger Compliance Posture
With a unified observability foundation in place, IG is laying the groundwork for the next phase of operational resilience and automation. The infrastructure team is focused on:
- Integrating ThousandEyes and NS1 data for even broader end-to-end visibility
- Automating fault resolution workflows using LogicMonitor insights
- Re-evaluating APM to expand visibility from infrastructure to full service delivery
By shifting from reactive troubleshooting to proactive observability, IG is better equipped to meet regulatory expectations under DORA, strengthen uptime for traders worldwide, and support long-term business growth.
