Nexon Scales Managed Services with Edwin AI—67% Fewer Incidents, 91% Less Noise

Nexon faced over 10,000 alerts a day, slowing down response times and overwhelming engineers. Managing incidents across a growing multi-tenant environment was becoming unsustainable.

To scale efficiently, Nexon deployed Edwin AI, LogicMonitor’s AI agent for ITOps. Within weeks, alert noise dropped by 91%, and ServiceNow incidents were reduced by 67%.

With fewer tickets and faster triage, Nexon’s engineers now focus on delivering better outcomes for customers—not sorting through noise.

Edwin AI also simplified onboarding and alert management across clients, helping Nexon scale without increasing overhead.

“This is a game-changing solution that delivers real, measurable results.”
— Joshua Powell, Managed Services Lead, Nexon

Key results

• 91% alert noise reduction
• 67% fewer ServiceNow incidents
• Faster triage and root cause analysis
• Scalable multi-tenant management

See Edwin AI for yourself.

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