Loading full navigation.

Autonomous IT is here. The alert loop ends now. LEARN MORE

Partners

Docs

LM Academy

LM Community

Pricing

Platform
Solution
Industry
Role
There is no result.

CASE STUDY

How Somos Finds Problems Before They Reach Customers

Somos uses LogicMonitor Internet Performance Monitoring (IPM) to test end-user experiences across North America and overseas, identify potential issues earlier, and monitor applications across on-premises and cloud environments.
Download now
COMPANY Somos
INDUSTRY Technology
PRODUCTS Synthetic Monitoring
SOLUTIONS ‣ Proactive alerting ‣ Location-based synthetic user testing ‣ Active observability environment
SUCCESS BY METRICS ‣ Faster issue identification ‣ Better issue isolation by application or geographic region ‣ Full deployment across the enterprise
Somos

Somos is a global provider of telephone number and identity information services, overseeing more than seven billion telephone numbers used across North America. Somos protects the trust between enterprises and consumers through telephone number management, national and international registries, and anti-fraud solutions.

COMPANY Somos
INDUSTRY Technology
PRODUCTS Synthetic Monitoring
SOLUTIONS ‣ Proactive alerting ‣ Location-based synthetic user testing ‣ Active observability environment
SUCCESS BY METRICS ‣ Faster issue identification ‣ Better issue isolation by application or geographic region ‣ Full deployment across the enterprise
NEWSLETTER

Subscribe to our newsletter

Get the latest blogs, whitepapers, eGuides, and more straight into your inbox.

SHARE

Keeping Critical Telephone Services Running

Somos oversees more than seven billion telephone numbers used across North America and manages essential phone registries, including the North American Numbering Plan. When part of its architecture experiences an issue, the impact can extend across the phone network.

The team needed greater visibility across its enterprise environment and a way to detect service degradations before customers noticed.

Testing the Experience From the Customer’s Perspective

Somos chose LogicMonitor Internet Performance Monitoring (IPM) after reviewing several options. LogicMonitor IPM gives the team:

  • Integration with the Somos enterprise network
  • Testing nodes across North America and overseas
  • Proactive alerting before customers experience service degradation or trouble logging into the registry

With LogicMonitor IPM embedded in its systems, the Somos team can test end-user experiences across its environment.

“All our applications, from the biggest applications to the smallest ones, both on-premises and in the cloud, are monitored by [LogicMonitor Internet Performance Monitoring (IPM)].”

Gary McKay Director of Agile Service Delivery at Somos

Finding Issues Before Customers Do

Before LogicMonitor IPM, issues might only come to light when a customer had trouble accessing Somos’ systems. Now, LogicMonitor IPM can alert engineers to potential issues before customers experience them.

“[LogicMonitor IPM] usually finds an issue first before all the rest of the alerting stack does, before the backend stuff starts phoning home,” said McKay.

The initial use case proved valuable enough that Somos expanded LogicMonitor IPM company-wide. Today, it monitors applications across both on-premises and cloud environments.

“[LogicMonitor IPM] is the first line of defense. And it’s usually the last confirmation when we fix something. If somebody from the help desk is calling, [LogicMonitor IPM] gives us the extra level of comfort to know that hey, everything’s okay.”

Gary McKay Director of Agile Service Delivery at Somos

What This Means for Telecommunications Teams

For teams responsible for essential telecommunications services, earlier issue detection can support faster investigation and response.

Somos’ experience with LogicMonitor IPM demonstrates how proactive monitoring can help teams:

  • Improve customer service
  • Isolate issues by application or geographic region
  • Monitor applications across on-premises and cloud environments
  • Simplify issue triage and management

Read the Full Case Study