How Tecala Transformed Onboarding and Operational Efficiency in 90 Days with LogicMonitor

As one of Australia’s leading managed service providers, Tecala is trusted by a wide range of organizations to deliver IT services that drive performance, security, and innovation. But their ability to scale was hitting a wall.

Manual workloads. Infrastructure bottlenecks. Slow onboarding that delayed client value. These legacy challenges were getting in the way of Tecala’s growth and service excellence.

A fast, future-ready transformation Tecala knew they needed to modernize—fast. Their teams were stretched, and onboarding new customers was taking far too long. That’s when they turned to LogicMonitor.

With LM Envision, Tecala transformed their monitoring strategy in just 90 days.

Here’s how LogicMonitor helped:

•  70% faster onboarding. Tecala reduced new customer onboarding time by more than two-thirds—accelerating time-to-value and improving the customer experience.
• 20% more engineering capacity. With automation in place, Tecala reclaimed valuable engineering time and redirected it to innovation and high-impact initiatives.
•  Single-pane visibility across customers. LogicMonitor’s multi-tenant architecture allowed Tecala to monitor and manage all client environments through one unified platform—without compromising on data separation or security.
• Ready for the future with AI and automation. The LogicMonitor platform laid the foundation for agentic AIOps with Edwin AI and seamless ServiceNow integration, empowering Tecala to reduce alert fatigue, enable proactive incident response, and support usage-based billing.

Why it matters for MSPs

Managed service providers face constant pressure to scale efficiently, deliver faster results, and protect service quality across a growing portfolio. Tecala’s story proves that the right observability platform can unlock all three—while setting the stage for AI-powered operations.

With LogicMonitor, MSPs can:

• Automate onboarding and service delivery
• Free teams from low-value, manual monitoring tasks
• Build smarter services with predictive analytics and AIOps
• Scale customer environments without adding risk or overhead

The outcome?

Faster time-to-value, greater efficiency, and more strategic focus—for Tecala and the customers they serve.