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CASE STUDY

How Verizon DMS Improves Network Performance with Proactive Observability

As a leading global CDN, Verizon DMS relies on unified observability to detect issues before they impact customers, accelerate root cause analysis, and maintain consistent service performance worldwide.
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COMPANY Verizon Digital Media Services
INDUSTRY Digital Media
SOLUTIONS ‣ End-to-end visibility across global CDN infrastructure and services ‣ Proactive monitoring of APIs, web transactions, and network performance ‣ Centralized dashboards and alerts with integrated performance and traceroute data
SUCCESS BY THE METRICS ‣ Achieved 4x faster problem identification ‣ Reduced false alerts by 90% ‣ Reached a 99% issue resolution success rate
PRODUCTS ‣ Synthetic Monitoring ‣ Catchpoint Platform
Verizon Digital Media Services

Delivering any data, anywhere, anytime, Verizon Digital Media Services is the world’s fastest and most reliable content delivery network. The company was founded in 2006 by technology entrepreneurs with years of experience building companies in the infrastructure, web services, and application delivery spaces. Verizon DMS built their global delivery network to provide the fastest, smartest content delivery on the planet. According to the independent experts, Verizon Digital Media Services consistently ranks among the very best-performing CDNs in the industry.

COMPANY Verizon Digital Media Services
INDUSTRY Digital Media
SOLUTIONS ‣ End-to-end visibility across global CDN infrastructure and services ‣ Proactive monitoring of APIs, web transactions, and network performance ‣ Centralized dashboards and alerts with integrated performance and traceroute data
SUCCESS BY THE METRICS ‣ Achieved 4x faster problem identification ‣ Reduced false alerts by 90% ‣ Reached a 99% issue resolution success rate
PRODUCTS ‣ Synthetic Monitoring ‣ Catchpoint Platform
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Verizon Digital Media Services: A Leading Global CDN 

Since 2006, Verizon Digital Media Services (DMS) has been the content delivery network (CDN) of choice for leading organizations around the world. Speed and reliability are central to its ability to support leading organizations worldwide.

Challenge: Operating a Global CDN at Scale

As Verizon DMS continued to optimize and scale its CDN, the team needed a solution to:

  • Deliver continuous, global platform monitoring
  • Provide near-instant alerts for to network degradation 
  • Maintain consistent operational performance
  • Validate service level agreements (SLAs) for customers

The Solution: Catchpoint and LogicMonitor

To meet these requirements, Verizon DMS implemented Catchpoint Digital Experience Monitoring alongside LogicMonitor to gain end-to-end visibility across its network and infrastructure.

Why Observability Matters for CDNs

Comprehensive visibility across the network enables CDN providers to:

  • Maintain competitive performance benchmarks
  • Foster a proactive approach to issue detection and resolution
  • Correlate infrastructure and observability data to identify root causes faster

Learn How Verizon DMS Improves Network Performance Through Proactive Observability

14-day access to the full LogicMonitor platform