Configuration Management Database (CMDB)
A configuration Management Database (CMDB) is the IT backbone for many organizations, but it's only valuable if you're working with reliable data. With thousands of devices being added across distributed systems, it's easy for a business impacting issue to slip through the cracks.
The LogicMonitor - ServiceNow CMDB and ITSM integrations eliminate the typical time-consuming data sifting across systems so you can understand how the entire ecosystem is working, from infrastructure to applications, and are immediately notified when there are changes.
Features of ServiceNow CMDB and ITSM
increased CMDB health
single source of truth for IT Ops
Bi-directional data synchronization ensures accurate and relevant details are maintained in both LogicMonitor and ServiceNow.
enhanced alerting and insights
identify big picture impacts
Generate meaningful visualizations as you add devices, combining data from across your infrastructure to create application-or service-specific views.
automated device discovery
data assurance in complex environments
Newly provisioned infrastructure will always be discovered, organized and monitored – with no manual intervention required.
extensible and customizable integration
reduce the manual effort
Build on our powerful CMDB application architecture to meet the unique needs of your business.
alert/incident lifecycle management
focus on active and critical issues
Deliver intelligent alerts in real-time to the people and systems that drive your IT services.
drive better business decisions
Contextual alerts reduce mean time to resolution (MTTR) and drive better business decisions.
bi-directional incident management functions
reduce dedicated man-hours
Technicians can acknowledge alerts without leaving ServiceNow, reducing training time and enhancing operation efficiency.
"The LogicMonitor - ServiceNow integration has helped us automatically monitor any server added to our CMDB and classify according to class and tier. This has helped us reduce human effort and have a single point of truth."
Neil Reuben, Global Compute Platform Servies, Autodesk
"Our LogicMonitor-ServiceNow integration is a game changer. By being bi-directional, it has allowed us to use the best tool for the job every time. We have reduced our customer on-boarding efforts substantially, simplified the process and at the same time, and increased the quality of the CMDB with less effort."
Oscar Garcia, COO, NTT Communications
You're in good company
Learn More About LogicMonitor & ServiceNow
By integrating LogicMonitor with ServiceNow's ITSM and CMDB solutions, mindSHIFT has improved the availability of services and built a fully automated IT Operations Management strategy.View Webinar →
LogicMonitor - ServiceNow Partner Solution BriefDownload PDF ↓
Virteva Monitors More, Reduces Alert Noise by 96%View Case Study →