2021 Tech Convergence: ITOps and DevOps

Agile software development practices and a DevOps mentality have become the norm within many organizations. But who is truly responsible for which components of IT in today’s era of blurred job descriptions? To achieve true observability moving forward, IT operations and developers must cease operating in their traditional silos and instead work as one team.

Traditional Roles of ITOps and DevOps Are Converging

93% of global IT leaders have seen at least some convergence take place within their organization during the last 12 months. The responsibilities of ITOps are moving closer to those of DevOps as organizations focus on customer engagement and experience.

Shattering Silos Between ITOps and DevOps

80% agree that the convergence experienced during the last 12 months was a result of deliberate efforts to break down silos between ITOps and DevOps.

Top 5 Perceived Benefits of ITOps/DevOps Convergence

  1. Improved security (21%)
  2. Greater ability to scale (16%)
  3. Better cross-org collaboration/alignment (14%)
  4. Reduction in outages/brownouts (12%)
  5. Better customer experience (11%)

Observability Is a Shared Responsibility Between ITOps and DevOps

Observability is an increasingly relevant concept within the world of technology. LogicMonitor’s study shows that IT observability, defined as having full visibility into the health, performance, and availability of an application, service, or system, has become the shared responsibility of both ITOps and DevOps teams. Observability is achieved through comprehensive monitoring of metrics, logs, configuration, and application trace data.

Top 5 Perceived Benefits of Achieving Unified IT Observability

  1. Full visibility across business processes, apps, and infrastructure (19%)
  2. Performance visibility (18%)
  3. Ability to troubleshoot faster (15%)
  4. Reduction in outages/brownouts (15%)
  5. Ability to automate certain workflows (12%)

METHODOLOGY: In November – December 2020, LogicMonitor commissioned an independent research firm to survey 600 global professionals from North America, EMEA and APAC to uncover how, in an era marked by IT modernization initiatives and technological convergence, IT operations team members and developers are working together to reduce downtime and increase IT observability to drive business performance.