2021 Tech Convergence: ITOps and DevOps

Traditional Roles of ITOps and DevOps Are Converging

93% of global IT leaders have seen at least some convergence take place within their organization during the last 12 months. The responsibilities of ITOps are moving closer to those of DevOps as organizations focus on customer engagement and experience.

Do you feel a convergence of IT and DevOps has taken place within your company in the past year? A pie chart shows 7% No, convergence has not taken place, 40% Yes, a large amount of convergence, and 53% some convergence has taken place.

Shattering Silos Between ITOps and DevOps

80% agree that the convergence experienced during the last 12 months was a result of deliberate efforts to break down silos between ITOps and DevOps.

Our company/team has made a deliberate effort to break down internal silos between IT and Devops. Pie chart shows 7% disagree, 13% Neither agree nor disagree, and 80% Agree

Top 5 Perceived Benefits of ITOps/DevOps Convergence

  1. Improved security (21%)
  2. Greater ability to scale (16%)
  3. Better cross-org collaboration/alignment (14%)
  4. Reduction in outages/brownouts (12%)
  5. Better customer experience (11%)

Observability Is a Shared Responsibility Between ITOps and DevOps

Observability is an increasingly relevant concept within the world of technology. LogicMonitor’s study shows that IT observability, defined as having full visibility into the health, performance, and availability of an application, service, or system, has become the shared responsibility of both ITOps and DevOps teams. Observability is achieved through comprehensive monitoring of metrics, logs, configuration, and application trace data.

Pie chart showing who is responsible for achieving IT observability, with 52% IT Ops / Admins and 46% Developers / Engineers

Top 5 Perceived Benefits of Achieving Unified IT Observability

  1. Full visibility across business processes, apps, and infrastructure (19%)
  2. Performance visibility (18%)
    Ability to troubleshoot faster (15%)
    Reduction in outages/brownouts (15%)
    Ability to automate certain workflows (12%)

METHODOLOGY: In November – December 2020, LogicMonitor commissioned an independent research firm to survey 600 global professionals from North America, EMEA and APAC to uncover how, in an era marked by IT modernization initiatives and technological convergence, IT operations team members and developers are working together to reduce downtime and increase IT observability to drive business performance.

Research Report

The Race to IT Observability

Learn how organizations are achieving end-to-end observability in the age of digital transformation and technological convergence.

LogicMonitor IT Observability Research Report