- Use a client-based group folder structure to keep things neat. Organizing hosts into naming groups allows MSP/CSPs to edit and share host data on a group level, as well as get a visual representation of your architecture. This also allows you to use Role Based Access Control to share LogicMonitor performance information with your clients simply – by just granting access to the top level group – and also to manage per-client performance more easily.
- Underneath the client level – decide on the sub group schema that works best for your business and your clients. You may want to separate a client’s systems by function (creating subgroups for ESX, Network, Databases, Storage, etc). Or by client sites. Or by business unit. The important factors to remember here are consistency where possible between clients, and remembering that hosts can be members of many group or subgroups – so you may very well have the same host be a member of both a location based group (say, Goleta), as well as a functional group (Storage.)
- When designing your subgroup schema, balance simplicity (always a good thing) with the consideration that grouping by site will allow you easier visibility into sitewide alarms. Also, if you do elect to have hosts be a member of multiple groups, define which kind of group will be used to adjust thresholds or alerting. (Adjusting the same threshold on different groups at the same level, that may contain the same hosts, will lead to confusion.)
- As elsewhere, you should be looking to automation to simplify group allocations as much as possible. If you use consistent host names for customer equipment, that includes attributes such as customer name, and location, then you can use dynamic groups to allocate hosts into the correct customer groups and subgroups, automatically. (e.g. to create a group that will contain all Windows systems from the Goleta site of the customer LogicMonitor into one group automatically, define the dynamic group’s Applies To expression as: isWindows() && system.displayname =~ “Goleta” && system.displayname =~ “LogicMonitor”.) If you’d like more information on the importance on host naming read this.
- Tag the names of the collectors per site correctly to reflect if it’s a primary agent or a backup agent or in some cases a solo collector. This helps to trace problems and collector issues. Collector Management is accessed from the Settings tab.
- Deploy Collectors to customer sites, and don’t monitor remote sites over a VPN or WAN. Indirect monitoring is more likely to produce inaccurate results.
Steve Francis is an employee at LogicMonitor.
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