The LogicMonitor team is committed to providing uninterrupted continuity of service to our customers, support for our communities and the safety of our employees.
We recognize the unique role LogicMonitor plays in monitoring your vital infrastructure and realize that your businesses and infrastructures are under increasing strain due to COVID-19. LogicMonitor’s product and team are here to help keep your environments up and running to ensure that you and your business can operate as normally as possible during these unusual times.
LogicMonitor is reliably monitoring everything from the network to the cloud today. The platform is built to take the stress of changing customer needs in the light of the pandemic. We have solutions that exist today to address this temporary change in workforce & business needs. LogicMonitor is fortunate to have mission driven product and development teams who are at work everyday to continue bringing value to our customers.
The Support staff at LogicMonitor would like our customers to know that we are available for them 24x7x365 . We are fortunate that the pandemic has had no impact to our team members or our support operations, due to our entire tool suite being SaaS based with established, reliable vendors. This allows our team members to continue to work remotely from their homes as they have been able to do so in the past globally across our three regions located in Austin, London, and Singapore. Additionally, our Support Leadership is continuously checking in with our global teams to ensure their safety and wellness is maintained, as well as providing them with any equipment necessary to perform their job functions.
Are you a small business impacted by COVID-19? You’re eligible for financial assistance through the CARES act and the SBA. The COVID-19 Small Business Loan Accelerator can help you get started.
Covid-19 is impacting all of us, both personally and professionally. When resources are constrained, and time to value matters more than ever, lean on us to help ensure your implementation, custom solution, or tool swap out is completed quickly and efficiently, allowing you and your team to focus on running your business. The LogicMonitor Professional Services team has completed 100s of remote implementations over the past year and currently successfully executing on dozens of projects at this time. From large scale tool replacements for fortune 100 companies to smaller monitoring environments for emerging MSPs, the LogicMonitor Professional Services team has done it all. Our team of Architects, Solution Engineers and Project Managers are uniquely fit to excel in this ‘remote’ world – giving you the support you need without delay.
Whether you are an existing customer or just starting the LogicMonitor journey, our commitment to our customers is priority one. LogicMonitor has robust business continuity and disaster recovery plans in place to ensure that our business, and yours, continue to run smoothly during times of disruption. We are a cloud-native company with a geographically-dispersed team, which helps us deliver uninterrupted service to customers during times of natural disaster or other unexpected and challenging events for continued 24x7x365 operations.
Thank you for continuing to trust LogicMonitor with your company’s critical infrastructure monitoring needs. As always, we’re here to help. Please feel free to reach out to us if you have any questions. Stay safe.