How Akamai Ensures High-Touch Customers Get Premium Support

Akamai: A Compute Infrastructure Leader Managing Global Connections

Akamai is a cloud computing and content delivery network (CDN) provider that enables billions of online transactions every day. The $4 billion organization provides a valuable service—but it’s one that’s at high risk of severe impact due to any network downtime. And if the network degrades, it creates a knock-on effect that impacts customers’ businesses, too.

Need: Clear and Immediate Network Visibility

The security architecture team is the first point of contact for Akamai customers experiencing latency issues. In order to confirm—and rectify—any problems, Roberts and his team must be able to access data about all connections. 

Solution: Why Akamai Chose Catchpoint

Akamai needed a solution that could:

1. Add full data visibility into existing systems
2. Support endpoint monitoring for Akamai’s white glove customers
3. Collect historical telemetry data for easier reporting and analysis

“More and more customers are used to quick security mitigations and now expect robust reporting and analytics,” said Roberts.

Scaling Compute Growth While Improving Data Analytics

As Akamai’s platform, server footprint, services, and customer needs evolve, Catchpoint continues to deliver the insight necessary for building customer trust. 

With Catchpoint, Akamai can not only resolve incidents proactively, but also tell the full story behind each event—and enable their customers to do the same.