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CASE STUDY

VectorUSA Expands Infrastructure Visibility With Cloud-Hosted Monitoring

VectorUSA uses LogicMonitor to get proactive downtime alerts, allowing them to fix issues faster than ever.
COMPANY VectorUSA
Employees 400
Industry Managed Service Provider
VectorUSA

COMPANY VectorUSA
Employees 400
Industry Managed Service Provider
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VectorUSA is a managed services provider that designs, builds, and maintains secure data, voice, and video networks for organizations nationwide. With 38 years of experience and more than 400 employees, VectorUSA supports K-12 and higher education, ports and terminals, hospitals, commercial enterprises, and government agencies with customized technology solutions. Headquartered in Southern California, the company maintains multiple locations across the state, including its internal data center in Torrance.

The Situation

As VectorUSA’s infrastructure and customer environments grew in scale and complexity, the team needed a monitoring approach that could keep pace.

VectorUSA had on-premises monitoring in place, but the organization wanted a cloud-hosted solution that could improve onboarding efficiency, expand monitoring coverage, and provide more flexible visibility across critical systems, circuits, and infrastructure components.

The team also needed to identify performance issues faster, determine where problems originated, and use reliable data when working with internal teams, providers, and customers.

The Solution

With LogicMonitor, VectorUSA moved to cloud-hosted monitoring and used cloud-based collectors to bring systems into monitoring more efficiently while expanding visibility across devices, circuits, and services.

The platform gave VectorUSA clearer insight into system performance and circuit behavior, helping the team distinguish between internal infrastructure issues and provider-side connectivity problems. The team could use monitoring data to troubleshoot issues and provide supporting information when escalating problems to providers.

The Results

With LogicMonitor, VectorUSA reduced average onboarding times.

The cloud-hosted approach also gave the organization a more flexible foundation for monitoring internal infrastructure, customer environments, and critical connectivity.

With broader monitoring coverage and clearer performance data, VectorUSA has greater visibility into the environments it supports and the information it needs to troubleshoot and escalate infrastructure and connectivity issues.