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LogicMonitor vs. New Relic

LogicMonitor helps IT teams turn noisy, disconnected alerts into a unified view of what is affecting critical services across complex hybrid environments. With collector-based monitoring, automated discovery, deep infrastructure and network visibility, and Edwin AI, LogicMonitor’s agentic AIOps solution, teams can connect technology dependencies to business impact, identify root cause faster, and move toward more autonomous IT operations with guided investigation and action.

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Why leading IT teams choose LogicMonitor

LogicMonitor

LogicMonitor

LogicMonitor

LogicMonitor

New Relic

New Relic

Built-in hybrid operations coverageLogicMonitor monitors infrastructure, cloud, networks, applications, logs, uptime, SaaS services, topology, and Internet dependencies in one operational platform—giving IT teams direct visibility into owned infrastructure, external dependencies, and user impact without stopping at application telemetry.
Telemetry view from configured sourcesNew Relic centralizes telemetry from applications, infrastructure, Kubernetes, logs, metrics, traces, browser, mobile, and synthetics once teams configure sources and instrument services.
Edwin AI for service impact and root causeLogicMonitor applies Edwin AI to connect alerts with topology, dependencies, service impact, predictive insights, root-cause analysis, and guided remediation across hybrid infrastructure and operations workflows.
AI assistance within collected telemetryNew Relic AI helps teams query, summarize, and investigate telemetry already collected in New Relic, including incident context, likely root cause, and recommended next steps for instrumented services.
Automated discovery across hybrid estatesLogicMonitor Collectors and Active Discovery help teams deploy monitoring quickly, discover resources automatically, and keep coverage current across on-premises, cloud, network, database, and application environments.
Software-agent and pipeline-based collectionNew Relic collects data through installed software agents, integrations, APIs, Kubernetes components, and OpenTelemetry pipelines for resources teams configure and instrument.
3,000+ monitoring modules for operational coverageLogicMonitor provides more than 3,000 integrations and modules across devices, technologies, cloud services, databases, applications, and business-critical systems—helping IT teams standardize broad operational coverage without building every connection themselves.
780+ observability integrationsNew Relic provides observability integrations across applications, infrastructure, cloud services, Kubernetes, developer tools, and operational platforms.
Deep infrastructure and network operations visibilityLogicMonitor combines device monitoring, network paths, NetFlow, configuration monitoring, dynamic thresholds, and infrastructure health in an ITOps workflow built for hybrid operations teams.
Network signals through telemetry pipelinesNew Relic collects infrastructure and network signals, including flows, SNMP, syslog, host, process, and container data, through configured integrations and telemetry pipelines.
Service-impact troubleshooting across dependenciesLogicMonitor connects topology, dependencies, resource health, alerts, logs, network context, and service impact so teams can move from detection to root cause with fewer tool handoffs.
Application service mappingNew Relic provides service catalogs, maps, application relationships, distributed traces, logs, and telemetry context for software-focused investigation.
External dependency visibility beyond the appLogicMonitor monitors SaaS services, DNS, CDN, BGP, APIs, WAN, SASE, endpoints, synthetics, and user experience to help teams identify whether service impact starts inside the environment, across the network, or beyond the application stack.
Application-centric digital experience monitoringNew Relic provides browser, mobile, synthetic, application, and infrastructure monitoring for digital services and application experience workflows.
Comparisons based on publicly available documentation, customer feedback, and internal analysis as of Q1 2026.

See why teams choose LogicMonitor over New Relic

See the full hybrid environment in one place

LogicMonitor gives IT teams direct visibility across infrastructure, cloud, networks, applications, logs, services, topology, and Internet dependencies. Teams can troubleshoot the systems behind application performance instead of stopping at application telemetry.

Turn alert noise into confident action with Edwin AI

Edwin AI enriches alerts with topology, service impact, dependencies, and operational context to help teams identify root cause, prioritize what matters, and move from detection to remediation faster.

Deploy monitoring faster with collectors and automated discovery

LogicMonitor Collectors and Active Discovery help teams deploy monitoring across on-premises, cloud, network, database, and application environments without managing an agent on every resource.

Standardize coverage with 3,000+ integrations

LogicMonitor provides more than 3,000 monitoring integrations and modules across devices, technologies, cloud services, databases, applications, and business-critical systems—helping teams expand coverage without building every connection themselves.

Trace service impact across networks and dependencies

LogicMonitor connects topology, network paths, NetFlow, resource health, logs, alerts, and service context so teams can see how infrastructure dependencies affect critical services and users.

Plan coverage around countable hybrid resources

LogicMonitor’s Hybrid Unit model helps teams map monitoring coverage to defined resource types across on-premises devices, cloud infrastructure, cloud platforms, wireless access points, and Kubernetes environments.
83% fewer monitoring tools
90% less alert noise
46% reduced MTTR
Easy to deploy
3,000+ integrations
83% fewer monitoring tools
90% less alert noise
46% reduced MTTR
Easy to deploy
3,000+ integrations

Trusted by IT Teams Everywhere

IT teams need more than application telemetry to keep the business running. LogicMonitor provides a complete operational view across infrastructure, cloud, networks, logs, services, workflows, and Internet dependencies in one SaaS platform. With Edwin AI, teams can reduce noise, connect alerts to business impact, and move from detection to root cause and action faster.

LogicMonitor

G2 Reviews

4.5/5

635 REVIEWS

New Relic

G2 Reviews

4.4/5

586 REVIEWS

LogicMonitor

Gartner Peer Insights

4.6/5

REVIEWS

New Relic

Gartner Peer Insights

4.6/5

REVIEWS

* As of Q3 2026

Don’t just take our word for it

Hear from our customers

LogicMonitor customers reduce alert noise, speed up incident response, and simplify operations across complex hybrid environments.

“Edwin AI cut noise by 90% and ITSM incidents by 76%, enabling better customer service.”

Joshua Powell Managed Services Lead at Nexon

“Edwin AI delivered value within and hour of implementation.”

Kris Manning Global Head of IT Networks at Syngenta

“Edwin AI has given us hours back in the day so that we can concentrate more on meaningful work like future projects and improvements.”

Peter Bethel Infrastructure Manager at Nine Entertainment
Customer-reported. Results may vary.

FAQs

Still have questions? Our team can help you compare LogicMonitor and New Relic, review your current monitoring architecture, and plan a practical path toward AI-powered hybrid observability across your infrastructure, applications, and networks.

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What is the main difference between LogicMonitor and New Relic?

LogicMonitor is built for ITOps teams that own the operating layer: hybrid infrastructure, networks, cloud resources, services, dependencies, and the user impact tied to them. That operational view starts with countable resources and service relationships, so teams can see what changed, what is affected, and where to act. New Relic is centered on collecting and analyzing telemetry from instrumented applications and configured sources, including logs, metrics, traces, browser, mobile, synthetics, infrastructure, and Kubernetes. That model supports software and application performance teams, but infrastructure, network, and external dependency context depends on what has been instrumented and routed into the platform.

How does LogicMonitor support hybrid environments alongside application monitoring?

LogicMonitor uses collector-based monitoring, automated discovery, topology, network visibility, service context, and broad technology integrations to help teams manage complex hybrid environments. New Relic supports infrastructure and application monitoring through installed software agents, integrations, APIs, Kubernetes components, and OpenTelemetry pipelines.

How does LogicMonitor’s AI approach compare with New Relic AI?

LogicMonitor uses Edwin AI to connect alerts with topology, dependencies, service impact, predictive insights, and guided remediation across hybrid infrastructure and operations workflows. New Relic AI helps teams query, summarize, and investigate telemetry already collected in New Relic, including incident context, likely root cause, and recommended next steps for instrumented services.

How do the integration models compare?

LogicMonitor provides more than 3,000 monitoring integrations and modules across devices, cloud services, databases, applications, and infrastructure technologies. New Relic publicly lists more than 780 integrations across applications, infrastructure, cloud services, Kubernetes, developer tools, and operational platforms.

How does pricing and data retention compare?

LogicMonitor’s Hybrid Unit model maps monitoring coverage to defined resource types across hybrid environments, with retention and packaging determined by the selected plan. New Relic combines data ingest with user or compute pricing, with costs varying by telemetry volume, retention, user types, advanced capabilities, and synthetic usage. A customer-specific model should be used for an accurate comparison.

Predictable coverage that scales with your hybrid environment

LogicMonitor’s Hybrid Unit model helps teams plan monitoring coverage around the hybrid resources they manage. Teams can start with the visibility they need today and expand into broader integrations, network visibility, topology, service context, and Edwin AI—building toward more autonomous IT operations as their environment grows.

See how LogicMonitor scales with you

All third-party trademarks, product names, and company names are the property of their respective owners and are used for identification purposes only. No affiliation, sponsorship, endorsement, or approval by New Relic, Gartner, G2, or any other third party is implied.