Job Title: Manager, Technical Services (APAC)
How long have you been at LogicMonitor?
I’ve been at LogicMonitor for 9 months.
Why did you want to work at LogicMonitor?
The stage of growth that LogicMonitor is at in APAC appealed to me – it’s a mature product but there is an opportunity to build out local capabilities and grow the business here. After spending most of my career in IT infrastructure, moving into a software business whilst still using the skills I had learned was something I wanted to be a part of.
What is the most rewarding part of your job?
It sounds cliche but I genuinely like seeing my team being successful and being recognized for the great work that they do every day. On a more selfish note – I love talking about the product and demonstrating how it can solve so many of the issues I used to face.
What do you find most challenging about your job?
At the moment I’m responsible for both our customer experience and sales engineering in the APAC region so it can be difficult to dedicate as much time as I’d ideally like to for both functions. But it’s also very rewarding and fast-paced at the same time, which is great!
What are some of the new challenges you’ve seen recently since the shift to remote working?
To be honest I haven’t really found it that different for the most part. LogicMonitor has us set up exceptionally well to work from anywhere and has been really supportive through the whole pandemic. Probably the biggest challenge was when my 5-year-old daughter was at home with me during the initial lockdown and trying to balance her schooling needs with work commitments.
Any tips for staying productive and keeping a good work-life balance while working from home?
Make sure you do something for yourself each day that you enjoy – I usually go to the gym on my lunch break. It breaks up the day, gets me out of the house, and I’m refreshed and ready for the afternoon. Scheduling facetime between the team, with so many working from home, is also so important to keep up that interaction.
What do you like to do in your spare time?
I have two young children so I spend as much time with them as I can. But I love gaming (Call of Duty, Starcraft, etc.), weightlifting, home barista, cooking, and travel.
Favorite place you’ve traveled?
Iceland. The landscape was so dramatic and like nothing I’ve seen anywhere else in the world. Black sand beaches, volcanos, hot springs, waterfalls, geysers – it was so different and interesting. Great coffee and food too!
What is the best advice someone has given you?
Enjoy the journey. Simple enough but I try to just enjoy each day.
What advice would you give to other people in your field of work?
Too many go with the easier option and don’t challenge the status quo. Look for new and innovative solutions that provide differentiation in whatever it is you are working on. Be the person that pushes for change.