IT monitoring is a complex field with several approaches to manage monitoring and alerts. Most of the current monitoring solutions provide Static Threshold-Based alerting, where IT Operations staff are notified when resource utilization breaches the defined threshold. The problem with Static Thresholds is that these are manually adjusted, and tuning it to meet the specific environment and needs of an organization is a major challenge for IT Operations teams. Dynamic Thresholds reduce noisy, unnecessary alerts, but there are scenarios where they aren’t always the best option. Keep reading for the pros and cons of both Static and Dynamic Thresholds, and when it makes the most sense to use them.
When You Should Use Dynamic Thresholds
There Are Varying Thresholds
Identifying the proper thresholds for performance counters is no easy task. Moreover, tuning also limits the flexibility for application. It effectively means the same threshold is used across many servers despite those servers running different applications. For example, a 70% CPU utilization for a busy server is normal and doesn’t need to generate an alarm, whereas, for a relatively underutilized server, even 50% CPU utilization could mean something is wrong. Also, the same asset (such as a server or firewall) does not exhibit the same performance during different hours of the day or days of a week simply because the load is different.
My favorite example is the active directory server, which typically attracts a lot of traffic during morning hours when people log in but goes quiet during off-business hours, including weekends. Setting a reliable static threshold is always a challenge for environments where the load is not constant and shows some seasonal characteristics.
Manually adjusting the threshold takes time and until it is achieved perfectly, real issues are not alerted by the monitoring solution. Monitoring solutions might report a lot of false positives, flooding the mailboxes of IT Operations teams with false alarms. The alert fatigue caused by the noise of false positives increases the risk of missing out on true positives.
Static Thresholds are also not very good with cyclic variations. There could be normal weekly and monthly variations in the performance counter, which is acceptable as per the needs of the business, but maintaining different thresholds for specific periods manually is time-consuming and prone to false alarms.
When You Should Use Static Thresholds
Smart monitoring solutions analyze the pattern of metrics, learn what is normal in the environment, and generate alerts only when things (read metrics) are outside of the already established normal. These solutions need to be aware of cyclic variations and should cater to changes in the pattern of metric during various cycles. Since tuning is automatic, it is less of a hassle. Infrastructure monitoring tools that visualize the patterns and help to automatically create thresholds are less time consuming than those that require manual adjusting.
Having said that, there are some scenarios where it makes more sense to use Static Thresholds. For example, when you want to be notified that a metric value changes from a previous value i.e. on delta. In this case, it’s best to use Static Thresholds, as Dynamic Threshold works on data streams, not on the rate of change in consecutive values. Additionally, using Dynamic Thresholds on status values like API response (200, 202, 404, etc.) codes will not be helpful because response codes are not numerical values and the confidence band generated on these will be misleading.
The most prominent problem IT monitoring teams experience with Static Thresholds is the deluge of alerts and being able to understand what is truly useful and actionable out of the abundance of noise. LogicMonitor solved this problem in a phased manner with the first phase, reducing alert noise. We built a system that analyzes patterns of metrics, generates Dynamic Thresholds, and leverages these thresholds to reduce alert noise. When Static Thresholds are poorly set (or inherited from the default settings), the monitoring solution will generate countless alerts, and most of them will be useless. Now, we are using confidence bands generated by sophisticated machine learning algorithms, aka Dynamic Thresholds, to stop this alert noise. When an alert is triggered and value falls within the confidence band, our system will not route that alert. The alert will effectively be suppressed.
We use two independent components to achieve this alert reduction feature, one is an algorithm centric service that generates confidence bands at regular intervals and the second one is our sophisticated alerting system, which consumes this confidence band and based on this decides whether to route the alert or not.
This alert suppression feature was released to our customers in December 2019. While phase-1 was all about suppression, phase-2 is about generating the alerts by exploiting the bands generated by the ML algorithm. In phase-2 we are bringing the capability to define Dynamic Thresholds and generate alerts based on this definition. This gives users a powerful ability to tune the alert severity by quantifying how far the current reading deviates from the normal or baseline identified by our ML algorithm.
When alert suppression and alert generation are combined, false positives are minimized and true positives are maximized. LogicMonitor users will be getting the best of both worlds – alerts generated based on poorly set Static Thresholds will be suppressed, reducing noise, and when the metric value goes beyond a threshold, our Dynamic Threshold-based alert engine will generate an alert. We have built a sophisticated user interface to define Dynamic Thresholds and we are also providing a visual aid to help tune these settings.
Users can choose to generate a warning alert when 60% of values from the last five polls deviate by one band from the upper.
Confidence Band : (low:20, high:60, middle:40)
HighBand : (high – middle) : 20
LowBand : (middle – low) : 20
So, if for the last five polls, values are 65, 82, 81, 70, 84. Here, three values [82,81,84] (60%) are one band away from high (60), and our engine will trigger a warning alert.
Alert Engine works on a sliding window pattern, considering the last number_of_polls values for each evaluation.
Users can use the interactive chart displayed in the following image to tune the Dynamic Threshold definition.
LogicMonitor has also enhanced our alert workspace, now each alert generated using Dynamic Thresholds will be accompanied by a confidence band graph with additional information in it. This graph will also be sent out in email notifications.
With this feature, LogicMonitor’s AIOps team has built a system that provides more value to customers and reduces countless hours spent manually adjusting Static Thresholds. We will continue to enhance this feature and our confidence band generator system to provide more value to customers in the future. Learn more about LogicMonitor’s AIOps Early Warning System or check out a demo.
Gaurav SinghLead Software Engineer
Gaurav Singh is an employee at LogicMonitor.
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