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Sydney 2023

Wednesday, 15 November 2023

1:30 PM- 8:30 PM AEDT / Pullman Quay, Sydney


LM Elevate Sydney 2023

LogicMonitor’s inaugural Elevate Sydney event will bring our customers and prospects together to learn more about emerging trends to optimise your digital customer experience and deliver transformational business outcomes. By reflecting on past challenges and current innovations, Elevate 2023 will centre around how we support your business critical services to transform what’s next, no matter what the future may bring.

LogicMonitor’s inaugural Elevate Sydney event will leave you feeling empowered and inspired to face future challenges by leveraging the agility and innovation of the LogicMonitor platform. Whether you’re a customer interested in adding to your solutions portfolio or just starting to explore LogicMonitor, we are looking forward to welcoming you.

Register now for our free event!


Taggart Matthiesen
Chief Product Officer, LogicMonitor

Taggart is the Chief Product Officer of LogicMonitor, where he oversees all aspects of product strategy, including product management, user experience (UX) and data science. With more than 15 years of experience building successful enterprise and consumer SaaS product teams, he is passionate about solving customers’ problems by combining deep technical know-how with the empathy to fully understand and anticipate their needs.

Taggart came to LogicMonitor from Lyft, where as Vice President of Product he helped build and lead Lyft’s autonomous driving initiatives. He also held product leadership positions across Lyft’s Pay Platform, Identity & Fraud, Service & Support, Mapping, and Lyft for Business.

Prior to Lyft, Taggart served as a Group Product Manager at Twitter, where he created and led the company’s Data Product Group. Before joining Twitter, he was Senior Director of Product at Salesforce, leading teams across Salesforce’s developer and analytics platforms.

Taggart holds a B.A. degree in History from Northwestern University and lives in the Bay Area with his wife and two sons.

Tim Dillon
Founder & Principal Analyst End User Research, Tech Research Asia

Tim has been involved in business and technology research and analysis since 1991. In July 2012 he established Tech Research Asia (www.techresearch.asia) to provide bespoke analyst services to vendors in the IT&T sector.

From 2007 to late 2012 he held the role of IDC’s Associate Vice President Enterprise Mobility and End-User (Business) research, Asia Pacific. Prior to this he was Current Analysis’ (now Global Data) Director of Global Telecoms Research and European and Asia Pacific Research Director. 

Of late, his areas of interest have centered on AI, virtual and augmented realities, mobility, security and data management and governance.

Tim truly delights in presenting, facilitating and communicating with organizations and audiences discussing how trends and development in technology will shape the future business environment. A Tasmanian by birth, Tim holds a Bachelor of Economics from the University of Tasmania.

Layne Beachley
Ex Pro Surfer, Charity and Sports Ambassador, AO

Layne Beachley is regarded as one of the world’s most successful athletes. 19 years on the pro tour. 7 world titles. The only surfer in history, male or female, to win six consecutive world titles. 5 won in a state of fear. 2 in a state of love.

Beyond the world titles, beach lifestyle, celebrity status, and rockstar husband, Layne’s story is one of overcoming significant obstacles in and out of the water including Chronic Fatigue syndrome, depression and family loss. Navigating her way through success and failure, Layne is a champion for mental wellness, believing our fears, setbacks and limitations are a hot spot for growth and opportunity.

Since retiring from professional surfing, Layne has channelled her intensity of a ‘tiger shark’ to continue fighting for causes close to her heart. Protecting the oceans as a passionate environmental campaigner, paving the way as Chair of Surfing Australia, supporting people through their mental health challenges as ambassador for Black Dog Institute and RUOK? Day, and empowering humanity to develop its mental and emotional well-being via her Awake Academy.

Customer Panelists

Kier Morrison

General Manager, IT Technology Operations

John Holland Group

Graham Prowse

Head of Service Assurance Domain

Spark Telecom

Luke Williams

Head of Service Management and Governance



Wednesday, 15 November 2023

1.30pm – 2.00pm

Registration and light lunch

2.00pm – 2.45pm

Keynote – Taggart Matthiesen, Chief Product Officer, LogicMonitor

Hybrid Observability, Powered by AI
If you’re like the vast majority of organisations, on a balancing act between resilience, efficiency, and enabling growth, this keynote will introduce new innovations and insights from our customers that can help you unlock how you can monitor hybrid enterprises more seamlessly and intelligently than ever.

2.45pm – 3.15pm

Analyst session – Tim Dillon, Founder & Principal Analyst End User Research, Tech Research Asia

Reinvigorating Digital Transformation
Have our digital transformation programmes really worked? Kinda. Data for Australian companies suggests the innovation/productivity paradox is alive and well: Productivity rates are declining, technology investment increasing, and digital transformation programmes are yet to hit optimal levels. Why, and what are Australian companies doing about it? This session will highlight data showing the state of technology play amongst your peers and their plans for investing in AI, the current state of technology operations (infrastructure, workloads, applications, data and security) and the top 3 factors inhibiting digital transformation programmes.

3.15pm – 3.45pm

Customer panel – Hosted by Richard Gerdis, VP and MD, LogicMonitor, APJ

Transformative IT: Harnessing Data-Driven Insights
Explore the transformative power of innovative monitoring and observability solutions. We’ll delve into real-world experiences, success stories and best practices from our customers who have adopted hybrid monitoring to drive efficiency, enhance performance and achieve business goals.


  • Kier Morrison General Manager, IT Technology Operations, John Holland
  • Graham Prowse Head of Service Assurance Domain, Spark Telecom
  • Luke Williams Head of Service Management and Governance, Bupa

3.45pm – 4.15pm

Afternoon tea

4.15pm – 5.30pm

Breakout sessions:

  • Distributed Hybrid IT, your monitoring doesn’t have to be
  • Mitigate risk and elevate uptime after Cloud migrations
  • Intelligent log analysis for every layer across your hybrid and multi-cloud environments
  • Taking a “layered intelligence” approach to prevent, identify and resolve incidents

5.30pm – 6.00pm

Cocktail reception

6.00pm – 8.30pm

Dinner with guest speaker – Layne Beachley, Ex Pro Surfer, Charity and Sports Ambassador, AO

BOLD Leadership
The world is crying out for real, courageous and bold leaders. But what does it mean to be a bold leader? In this presentation, Layne draws on science backed data and her online course material, inspiring people to establish clear boundaries, reframe challenges, laugh, have fun and build their dream team. Effective, relevant and applicable tools boosting clarity, confident decision making and stronger connections.