LogicMonitor CMDB & ITSM Integration with ServiceNow
The LogicMonitor – ServiceNow CMDB & ITSM integrations drive IT efficiency and focus on what matters. Fuel your ServiceNow deployment with LogicMonitor. The LogicMonitor Incident Management and CMDB Integrations with ServiceNow integration delivers the visibility, agility, and speed you need to level-up your customer experience.
Using LogicMonitor’s in-app integration with ServiceNow, you can identify and respond faster and more efficiently to IT performance issues. Acknowledge all LogicMonitor alerts from within the ServiceNow application to eliminate workflow disruptions and streamline IT management.
CMDB and ITSM integrations eliminate the typical time-consuming data sifting across systems so you can understand how the entire ecosystem is working, from infrastructure to applications, and are immediately notified when there are changes.
Features of ServiceNow CMDB & ITSM
Increased CMDB Health
Single source of truth for IT Ops. Bi-directional data synchronization ensures accurate and relevant details are maintained in both LogicMonitor and ServiceNow.
Automated Device Discovery
Data assurance in complex environments. Newly provisioned infrastructure will always be discovered, organized and monitored – with no manual intervention required.
Alert/Incident Lifecycle Management
Focus on active and critical issues. Deliver intelligent alerts in real-time to the people and systems that drive your IT services.
Bi-directional Incident Management Functions
Reduce dedicated man-hours. Technicians can acknowledge alerts without leaving ServiceNow, reducing training time and enhancing operation efficiency.
Enhanced Alerting & Insights
Identify big picture impacts. Generate meaningful visualizations as you add devices, combining data from across your infrastructure to create application-or service-specific views.
Extensible & Customizable Integration
Reduce the manual effort. Build on our powerful CMDB application architecture to meet the unique needs of your business.
Drive better business decisions. Contextual alerts reduce mean time to resolution (MTTR) and drive better business decisions.
- Alerts can be acknowledged from within ServiceNow, reducing the need to switch context when troubleshooting.
- Manage custom interactions between ServiceNow and LogicMonitor in a more streamlined and efficient way through automated Incident opens and closures and acknowledge alerts directly from ServiceNow Incident forms.
- Integration follows best practices for data integrations from ServiceNow
- Leverage greater flexibility in your ServiceNow application tools to customize your implementation with workflows and forms to best fit your environment.
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