California Privacy Addendum

Residents of California have enhanced rights relating to LogicMonitor's handling of their personal information.

Under the California Consumer Privacy Act (“CCPA”) we are required to notify residents about the personal information that we collect about them, whether online or offline, and how we handle their personal information. Except for the Right to Opt-Out and the Right of Non-Discrimination, this addendum does not apply to California residents with whom we communicate in the context of our business relationship (e.g., when we are providing a product or service to our customers). This section also does not apply to personal information we collect about job applicants, employees, or independent contractors with us.

Categories of Personal Information that We Collect, Disclose, and Sell

As stated in our Privacy Policy, we collect the following categories of personal information about you, much of which is collected in our capacity as a service provider to a business: name, contact information, and other identifiers; customer records/purchase history; usage data; audio data (e.g., if you call us we may record the conversation); and professional or employment related information. With the exception of audio information, we disclose this information to service providers for business purposes, such as to assist us with maintaining our Websites; to assist us with advertising and to determine the success of our advertising campaigns; for research and analytics purposes; for maintaining the security of our services, such as detecting security incidents; debugging and repairing our Websites; and as otherwise described above. We also may disclose any of the information that we collect about you to law enforcement, advisors, and other entities where necessary to protect our rights and interests and the rights and interests of other persons, as described above.

Although we do not monetize your information (e.g., we do not sell customer lists to other entities), we do make available your information in the following circumstances, which could be deemed to be a sale under the CCPA: online advertising and analytics providers, e.g., we may permit such providers to place a cookie, tag, or other tracking tool on our Websites to assist us with our own advertising. These providers also may use your information to assist other companies with advertising as well.

Notice at Collection

Under the CCPA, you have the right to be notified about the categories of personal information that we collect about you; if we collect additional information beyond what is described in our Privacy Policy, then we will provide an updated Policy or separate notice, as applicable.

California Resident Rights

With the exception of our use of business contact information in our capacity of providing services to you, you have the rights listed below. With regard to information that we obtain about you and use in furtherance of providing a service that you or your employer has purchased, you have the right to opt-out of the sale of your personal information and the right to non-discrimination.

  • Right to Opt-out of Sale of Personal Information If you do not want us to share your information with advertising providers, please visit www.optout.aboutads.info and www.optout.networkadvertising.org.
  • Request to Delete You may request that we delete your personal information; please note that exceptions apply to this request.
  • Request to Know/Access You may request (up to two times per twelve-month period) and, subject to certain exemptions, a copy of the personal information that we have collected about you in the past twelve months. You have the right to receive this information (at no cost to you) either: (a) by mail, or (b) electronically in a portable and, to the extent technically feasible, readily useable format that you could provide to a different entity. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the: categories and sources of personal information collected; business and/or commercial purposes for collecting and selling their personal information; categories of third parties/with whom we have disclosed or shared their personal information for a business purpose; categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.

Submitting Requests

Requests to Opt-out of Sale of Personal Information may be exercised by following the instructions above. Requests to Know, and Requests to Delete may be submitted by following our Data Subject Request process, or by contacting us at privacy[at]logicmonitor.com. We will respond to verifiable requests received from California consumers as required by law.

Right to Non-Discrimination

The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties to residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.

Financial Incentives

A business may offer financial incentives for the collection, sale or deletion of California residents personal information, provided the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California residents have the right to be notified of any financial incentive offers and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent. We do not offer any incentives at this time.

Contact Us

If you have questions about this addendum or would like to make a complaint, please contact us at privacy[at]logicmonitor.com or by phone at 805-617-3884.