Professional Services
With years of combined experience, the LogicMonitor Professional Services team is ideally positioned to assist you in all aspects of your monitoring, training and implementation needs. From the start of your monitoring journey through every step of your engagement with LogicMonitor, our monitoring professionals can provide everything from off-the-shelf packages to bespoke custom engagements.
LM’s Professional Services will:
- Speed up your implementation time from months to weeks
- Arm your team with expert training, guidance, and monitoring best practices
- Ensure seamless integration into your infrastructure
- Enable you to migrate with confidence and de-risk your go-live plan
- Design custom solutions to meet your monitoring needs
LM Implementation Assistance Packages
Implementation of a new monitoring tool can be a daunting and time consuming project. The highly experienced Professional Services team can take away a lot of the pressures, ensure that you are setup following all the best practices, and let you realize the quickest time to value of your new monitoring platform. We offer a range of packages from guidance sessions to fully custom scoped implementations that will cover all situations, from implement yourself where you just want a person to guide you on your decisions, to do it all for me.
| PS Package | LogicMonitor SmartCoach | LogicMonitor QuickStart | LogicMonitor QuickStart Plus | LogicMonitor Enterprise Implementation |
|---|---|---|---|---|
| Overview | Sessions scheduled by you when you need the assistance and guidance of an expert | Additional working sessions used to provide additional support where you need it most | Additional working sessions used to provide additional support where you need it most | Tailored to fit your exacting requirements |
| Project Team | Offshore engineers available for up to 3 sessions per week | Dedicated Offshore project team | Dedicated Onshore project team | Dedicated Onshore project team |
| Project Timeframe | 3 months | 6 weeks | 10 weeks | Custom |
| Project Working Sessions | Up to 20 (60) minute working sessions | 10 (60) minute working sessions | 18 (60) minute working sessions | |
| Customized Project Plan | ||||
| PS Project Manager | ||||
| Project Coordination | ||||
| PS Solutions Architect | ||||
| PS Solutions Engineer |
SmartAdmin
During the life of your partnership with LogicMonitor we can offer additional services which include taking away some of the administration from your teams. Allowing them to concentrate on the day to day tasks of running your business and freeing them up for other tasks and projects.
Maintain
Engagement Timeline
5 Hrs / Month
Product Description
- Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance.
- Includes 10 additional hours per month as a part of a pre-authorized T&M agreement. Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.
Active
Engagement Timeline
15 Hrs / Month
Product Description
- Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
- Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.
Proactive
Engagement Timeline
10 Hrs/Week
(40 Hrs/Month)
Product Description
- Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment
- Includes 10 additional hours per month as a part of a pre-authorized T&M agreement.Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.
- Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance.
- Includes 10 additional hours per month as a part of a pre-authorized T&M agreement. Typical example of what these hours can include: LM logs Admin services – All LM Logs Admin services including anomaly and ingestion review, new feature demos, query assistance, alert tuning, and pipeline creation.
- Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
- Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.
(40 Hrs/Month)
- Quarterly patching and upgrades LogicMonitor will work with your team to schedule and perform quarterly collector and LogicModule updates to your LogicMonitor instance. Includes pre-deployment testing in a designated sandbox environment.
- Monthly portal reviews LogicMonitor will install a series of Portal Review dashboards to improve portal health observability while also working with your team to remedy device communication issues, optimize alert tuning, and reviews of user accounts and roles to ensure that security best practices are being followed.
Learn more
Training
Changes to staffing can leave you with a knowledge gap and a sense of uncertainty around supporting your monitoring platform. Up-skilling of your team is where the Technical Training team can come in to support you. Whether that is for new users with little to no experience of using LogicMonitor or to more advanced features and concepts that can help you leverage the platform to its full potential giving you insight to not only your infrastructure but also your critical business metrics.
- Type
- Primary Delivery Location
- Engagement Timeframe
- Segment
- Selection Criteria
Deploy, Configure &
Manage
- Pre – Implementation
- Remote / Onsite / Hybrid
- 2 Days
- All Customers
-
New Customers
New LM Admins on Existing
customers12 people max per class**
Observability User
Training
- Post – Implementation
- Remote / Onsite / Hybrid
- 1 Day
- All Customers
-
New Customers
New LM Non – Admins
on Existing customers12 people max per class**
Advanced Incident
Management
- Post – Implementation
- Remote / Onsite / Hyrbid
- 2 Days
- All Customers
-
New Customers
New LM Non – Admins
on Existing customers12 people max per class**
** Public class is available on a per seat basis
In addition to the pre-packaged offerings, the highly experienced Professional Services team can work with your technical staff to produce a fully bespoke custom package to cover all your monitoring implementation requirements. This can include bespoke monitoring options, integrations and training requirements.
For further information please connect with your Account Executive or for current customers your customer success
team to discuss your requirements.
If you are unsure of your account executive or customer success manager, please email us at [email protected]