Managed Service Provider (MSP)
Alert, Alert Forecasting, MSP, Alert Notification, Tool Sprawl, Monitoring Tools
Eliminating unnecessary tools across the organization became a high priority for ATSG as the company scaled. “We
wanted to eliminate extraneous tools for our internal teams, as well as for our customers. A foundational component of
that was our monitoring platform,” explained Scott Mayers, Sr. VP of Cloud and Managed Solutions at ATSG.
Prior to switching to LogicMonitor, ATSG was utilizing eight
different monitoring tools and wanted to consolidate them into one comprehensive platform. “As a modern managed services provider, we examined many of the monitoring platforms in the marketplace in order to find the best one,” said Mayers. “It was important for us to find a solution that met our core requirements and that was capable of monitoring everything within a single platform.”
Sr. VP of Cloud and Managed Solutions, ATSG
ATSG had a list of core requirements that they were looking for as they evaluated monitoring platforms. Since ATSG monitors critical systems 24/7, reliability is very important to them. Other key requirements include a quick and non-intrusive deployment model; AI-powered warnings and alerting capabilities; real-time dashboards and flexible reporting; cloud- and platform-as-a-service monitoring from Amazon, Microsoft, and Google; and the ability to create innovative integrations, scripts, and data sources to keep up with broader market trends.
LogicMonitor’s comprehensive infrastructure monitoring and observability platform met all of ATSG’s core requirements. “LogicMonitor was able to meet all of our requirements, and then some,” said Mayers. “Most importantly, LogicMonitor is a flexible and responsive partner organization that is forward-thinking and matches our core values within our organization.
ATSG has experienced steady growth over the last few years due to the outstanding customer experience the company
provides. “The drive and determination of our employees and loyal customer base has enabled us to grow both
organically and through acquisition. LogicMonitor has been instrumental in helping us succeed,” said Mayers.
With LogicMonitor’s support, ATSG has built an intelligent digital transformation and automation platform to provide
IT service management and IT operations solutions to its customers. At the core of this platform is its ITSM system,
ServiceNow. ATSG’s platform also includes a project planning and management system; contact centers; security event
and information management toolsets; cloud provisioning and management; patch management, and many other
capabilities. “LogicMonitor’s well-documented APIs seamlessly integrate everything and allow our platform to run
efficiently so that we can provide exceptional service to our customers,” said Mayers. “We have consolidated over eight
monitoring tools and point solutions into a single interface, which drives greater visibility, consolidates metrics, and
reduces operating costs.”
LogicMonitor’s intelligent data forecasting, predictive
alerts, and robust data visualization enable ATSG to be
proactive with its solutions and forward-thinking in its
recommendations to customers. “The ability to customize
dashboards has been key for us with real-time insights
and user-friendly reporting and analytics,” explained
Mayers. “LogicMonitor has empowered us to gain full
visibility into our networks, systems applications, cloud
resources, data centers, and IoT devices within a single
In 2020, business challenges and monitoring needs quickly
changed for ATSG’s customers as a result of the global
pandemic. Some of ATSG’s customers are monitoring
temperatures within critical healthcare systems and
refrigerators that hold vaccines and medications. Others
had to shift to a fully remote workforce in just a few days.
ATSG has kept up with its customers’ changing needs
and has supported them with innovative technology
solutions without skipping a beat. “LogicMonitor allows
us to be flexible by collecting and displaying data from
virtually any type of device, anywhere,” said Mayers.
LogicMonitor’s granular, role-based access provides
ATSG’s customers with both real-time data and historical
data about their devices and critical business applications.
“Each of our customers has unique business challenges, and some are thriving and growing while others are weathering the storm. We are here to support them,” concluded Mayers. “LogicMonitor and ATSG continue to innovate and drive growth together through deep integration with our development teams.”
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