2020 Global Pandemic Impact Report: IT Outages & Brownouts

IT Downtime Is Pervasive

In the past three years, 97% of global IT leaders say their organization has experienced at least one IT brownout. 94% of global IT leaders say their organization has experienced at least one IT outage in the past three years.

Pandemic Impact Stats
Pandemic Impact Stats

Enterprises Plagued by 5 Outages Per Year

Enterprises experience an average of 19 IT brownouts every three years, and 15 IT outages every three years. Enterprises with 5,000 or more employees are the most likely to have high annual IT outage and brownout totals.

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IT Downtime Has Increased During the 2020 Global Pandemic

Has your company experienced an increase in IT outages and brownouts since the start of the global pandemic in March 2020?

More than half (51%) of enterprise IT leaders say they have experienced an increase in IT downtime since March 2020–the month in which the COVID-19 pandemic spread worldwide.

pie chart with 24% No, 25% There has not been a change, and 51% yes

Top 3 IT Trends Contributing to Downtime

Organizations experience downtime for a myriad of reasons. However, many IT leaders identify digital transformation initiatives as contributing to an increase in IT downtime.

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Downtime Negatively Impacts Businesses

As the world continues to digitally transform – an initiative made even more urgent by the ongoing global pandemic – organizations cannot afford to experience downtime. They must embrace the technologies that provide them with unified observability to gain insights, efficiency, and to mitigate the risk of downtime – and quickly resolve IT outages and brownouts when they do occur.

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METHODOLOGY: In November – December 2020, LogicMonitor commissioned an independent research firm to survey 600 global professionals from North America, EMEA and APAC to uncover how, in an era marked by IT modernization initiatives and technological convergence, IT operations team members and developers are working together to reduce downtime and increase IT observability to drive business performance.

Research Report

The Race to IT Observability

Learn how organizations are achieving end-to-end observability in the age of digital transformation and technological convergence.

LogicMonitor IT Observability Research Report