2020 Global Pandemic Impact Report: IT Outages & Brownouts

The COVID-19 global pandemic has changed the way we socialize, learn, work, bank and buy. Transactions that used to center around brick-and-mortar spaces have shifted online virtually overnight. However, businesses around the world continue to experience IT downtime, which includes both IT brownouts as well as full blown IT outages. During a time when sales are dependent on applications staying up and running, IT outages come with weighty business repercussions.

IT Downtime Is Pervasive

In the past three years, 97% of global IT leaders say their organization has experienced at least one IT brownout. 94% of global IT leaders say their organization has experienced at least one IT outage in the past three years.

IT Downtime Is Pervasive
IT Downtime Is Pervasive

Enterprises Plagued by 5 Outages Per Year

Enterprises experience an average of 19 IT brownouts every three years, and 15 IT outages every three years. Enterprises with 5,000 or more employees are the most likely to have high annual IT outage and brownout totals.

Enterprises Plagued by 5 Outages Per Year

IT Downtime Has Increased During the 2020 Global Pandemic

More than half (51%) of enterprise IT leaders say they have experienced an increase in IT downtime since March 2020–the month in which the COVID-19 pandemic spread worldwide.

Has your company experienced an increase in IT outages and brownouts since the start of the global pandemic in March 2020?

Top 3 IT Trends Contributing to Downtime

Organizations experience downtime for a myriad of reasons. However, many IT leaders identify digital transformation initiatives as contributing to an increase in IT downtime.

Top 3 IT Trends Contributing to Downtime
Top 3 IT Trends Contributing to Downtime
Top 3 IT Trends Contributing to Downtime

Downtime Negatively Impacts Businesses

As the world continues to digitally transform – an initiative made even more urgent by the ongoing global pandemic – organizations cannot afford to experience downtime. They must embrace the technologies that provide them with unified observability to gain insights, efficiency, and to mitigate the risk of downtime – and quickly resolve IT outages and brownouts when they do occur.

Downtime Negatively Impacts Businesses

METHODOLOGY: In November – December 2020, LogicMonitor commissioned an independent research firm to survey 600 global professionals from North America, EMEA and APAC to uncover how, in an era marked by IT modernization initiatives and technological convergence, IT operations team members and developers are working together to reduce downtime and increase IT observability to drive business performance.