Overview LogicMonitor has the ability to deliver alert notifications via email. For more information on how this (and other) alert delivery methods function, see Alert Delivery Methods. Response Commands for Email/SMS Email When you receive alert notifications via email or SMS email, there are two available response methods: You can click the link in the email … Continued
When you receive alert notifications via native SMS, you can click the link in the SMS message to launch the LogicMonitor platform and respond to your alerts from a dedicated LogicMonitor page. Or, you can reply to the alert directly via SMS using the commands in the following table: Response Command Description ACK (required alertID) (optional … Continued
Identify the Issue Before you take steps to resolve and respond to an alert, you must first identify the issue causing the alert. Alerts don’t always provide the whole picture. They should be used as an indication that further investigation is needed into the component that generated the alert. A great place to start investigating … Continued