Kenyon Willis is a Sr. Manager, Customer Success at LogicMonitor in Austin, TX.
How long have you been at LogicMonitor?
It will be 5 years in June.
What is the most rewarding part of your role?
The most rewarding part of my role is the interactions I get to have with people, both internally and with customers. I have been able to find what I’m really passionate about, which is engaging with people and helping solve problems.
Was there a certain moment in your career that you felt was a turning point?
For a long time, I was an individual contributor at other companies. I helped people achieve and become their best selves. One day, the boss at my last company sat me down and said, “You have a lot of leadership qualities. You can’t dodge being a leader forever.” That was the first time I realized it was time for me to lead a team and be a mentor so that I can continue to grow.
What are some of the new challenges you’ve seen facing your customers recently?
Our customers are facing the same challenges that we’re all facing, which is managing a remote workforce. It is a massive undertaking for people, especially when they haven’t done it at scale before.
As a Customer Success Manager, what are some of the steps you are taking to help eliminate these challenges for your customers?
Our internal team is doing a ton of work around the best ways customers can leverage our software and ensure that they have visibility of remote platforms, like Zoom. We want to make this transition easy for them. We’re also doing a webinar series for people new to LogicMonitor, or maybe not familiar with some of our functionality, that will help them get up to speed faster with our platform and make sure they are functioning properly.
What is the best advice someone has given you?
Don’t be afraid to aim high and miss your goal; be afraid to aim low and hit your goal.
What advice would you give to other Customer Success Managers?
Be you and be genuine.
What is your favorite book?
In the last year or two, I’ve started reading more. The Power of Now by Eckhart Tolle is one of my favorites. It’s about how to stay present and not let mistakes from your past or your ‘imagined’ fears of the future dictate what you’re doing today.
What’s your favorite restaurant for take-out in Austin?
Tyson’s Tacos! It’s a great spot on Airport Boulevard.
What’s your favorite thing about working at LogicMonitor?
My favorite thing is definitely the people and the culture. One of the coolest things is that it’s from the top down. Our CEO and the rest of the executive leadership exude what it means to be an LM employee.
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