Go Beyond RMM. RMM + IPM for Next-Gen MSPs

LogicMonitor makes it possible for MSPs to move beyond break-fix services and offer enterprise-level solutions that match the growing needs of their customers. Partnering with LogicMonitor enables you to harness the speed and flexibility of cloud-based monitoring without the need for expensive hardware or armies of technical resources. Instead, supercharge your managed services offering with AIOps that allows you to predict and prevent outages before they happen.

Network topology dashboard that shows metrics and mapping together

Grow your Monitoring Services

Why are leading MSPs adopting LogicMonitor when they already have an RMM tool? While it’s important to apply patches and manage endpoints, next-gen service providers need to maintain a competitive edge in an IT landscape undergoing constant change. Leverage the breadth of coverage and flexibility LogicMonitor provides to boost revenue, keep costs down, and stay ready for what’s next.

How LogicMonitor helps MSPs drive more revenue:

  • Enhance visibility: Get granular metrics for thousands of technologies RMM tools aren’t designed to monitor. Achieve observability across all devices and customer environments with coverage for every data center, on-prem infrastructure, and cloud environment.
  • Onboard new clients faster: Rapidly onboard new clients with cloud-based monitoring that scales up and down as you need it. No new hardware required.
    Automate everything: Increase service reliability, meet SLAs, and improve how you manage customers’ critical systems with built-in integrations for ServiceNow ITSM, ConnectWise Manage, Datto Autotask, and more.
  • Increase revenue and ARR: With dedicated customer success teams and comprehensive partner enablement, LogicMonitor MSPs are growing at a 30% CAGR, compared to an industry standard of 11%.
End user devices for RMM tools, and Cloud Infrastructure you can monitor with the LogicMonitor platform

Trusted by over 650 global MSPs

We have consolidated over eight monitoring tools and point solutions into LogicMonitor’s single interface, which drives greater visibility, consolidates metrics, and reduces operating costs.

SCOTT MAYERS SR. VP OF CLOUD AND MANAGED SOLUTIONS, ATSG

Go from reactive to predictive

Instead of notifying customers when something breaks, leverage the power of AIOps to forecast future events (like running out of disk space, drive degradation, and resource utilization) and prevent downtime before it occurs. As a result, MSPs that utilize LogicMonitor can reduce their number of tickets, slash MTTR, and provide predictive services that boost customer satisfaction and retention.

a dashboard showing under utilized devices for on-prem infrastructure in an msp environment

Gain efficiency & increase profitability

Comprehensive monitoring helps Service Providers proactively manage IT environments by reducing overall downtime and improving IT performance. In addition, expanded coverage for cloud services positions your MSP as a true digital transformation partner, increasing customer loyalty, adding value, and creating a healthier bottom line.

Dynamic Dashboard: Clients/ Customers

Grow your value as a strategic partner

While some monitoring vendors focus solely on providing point solutions, LogicMonitor works as a dedicated growth partner to enable your long-term success in the managed services industry. Move beyond RMM into value-added services that create customer stickiness and prepare you for the future of cloud-based initiatives and strategies.

cropped view of dashboard showing azure billing and analytics for MSPs

Don’t hear it from us, hear it from our MSPs

Track your company’s network and devices with LogicMonitor.

It’s great since we don’t have to install bothersome agents on the devices or hardware that we want to monitor. I didn’t even need to consult the instructions or contact customer support when I wanted to add a device; the process is simple and easy to follow.

Feb 12, 2024

Edwin Leonard

Senior Software Engineer

Matrix Networks

Computer Software | 201-500 employees

The tool for strategic Managed Services partners

SolarWinds had the big breach just as we left it. We loved how powerful it was, and how customizable – however, it is an ON-Prem tool, and as a growing MSP, that dynamic didn’t and couldn’t scale.

Nov 21, 2022

Ali Gaeta

Manager of Managed Services

Internetwork Engineering

Information Technology & Services | 51-200 employees

Help businesses spend less time on manual tasks and consolidate existing tools

LogicMonitor dynamically scales with our network’s growth. Whether we add new devices or expand into the cloud, the platform adapts seamlessly, eliminating the need for constant manual configuration. Excels in providing comprehensive visibility into our network infrastructure. It auto-discovers devices and monitors various network components, including servers, switches, routers, and cloud services.

Sep 22, 2023

Evan Rachel

Social Media Analytics

AutomationHq

| 11-50 employees

Simple Effective Event Log and Resource Monitoring/Alerting tool

LogicMonitor is used by our organization to actively monitor servers and cloud infrastructure for both events and resource utilization. Our main objective is to use the tool to detect and alert IT staff of anomalies or other potential downtime that could impact our customers and employees. LogicMonitor is currently deployed to key infrastructures such as VM hosts, domain controllers, critical servers, and Azure resources such as VMs, Frontdoor, Kubernetes, etc.

Nov 21, 2022

Aaron Nielson

Security Systems Architect

NSP

Health, Wellness and Fitness | 501-1000 employees

A game changer for a company!

LogicMonitor is being used in Zwift to monitor all our network assets, meeting room appliances and all our SaaS.The idea is to change from a reactive support model to a pro-active support model. In order to archive this, we use all the function the software offers: custom alerts, SNMP monitoring, Windows log monitoring and so far the results are amazing: our response time to our internal customers are increasing. We plan to leverage more the usage among the next year.

Nov 19, 2022

Felipe Blanco

Sr. Desktop Support Specialist

Zwift

Computer Games | 501-1000 employees

LogicMonitor has been a homerun!

LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.

Jul 01, 2022

Zachary Brand

Senior Director of Connected Solutions Delivery

Virteva

Information Technology & Services | 501-1000 employees

LogicMonitor: Highly Recommended

LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options

Jun 28, 2022

Michael Dieter

Senior Systems Engineer

Loyola University Maryland

Higher Education | 501-1000 employees

Not just a platform. A true partner.

Our story starts with our customers. Rated #1 in support on TrustRadius and #1 in Customer Satisfaction on G2, we provide 24×7 live support with real technical engineers in your region. These engineers work as an extension of your team, enabling rapid results and business-driven outcomes for your team. Our 24×7 support, dedicated customer success teams, and advanced features are why LogicMonitor is consistently voted #1 in customer satisfaction by your peers.

G2 leader badges

2,000+ Turn Key Integrations, including:

E-Book

Empowering Next-Gen MSPs with AIOps

As Managed Service Providers look to move beyond break-fix RMM services and onboard more customers, AIOps has become a key priority in improving the customer experience and future-proofing their business. And with rapidly evolving requirements and the need to discover unforeseen issues before they impact the customer, AIOps plays a crucial role in improving SLAs and empowering next-gen MSPs.

Book Cover for Empowering Next-Gen MSPs with AIOps