Go Beyond RMM. RMM + IPM for Next-Gen MSPs

LogicMonitor makes it possible for MSPs to move beyond break-fix services and offer enterprise-level solutions that match the growing needs of their customers. Partnering with LogicMonitor enables you to harness the speed and flexibility of cloud-based monitoring without the need for expensive hardware or armies of technical resources. Instead, supercharge your managed services offering with AIOps that allows you to predict and prevent outages before they happen.

Network topology dashboard that shows metrics and mapping together

Grow your Monitoring Services

Why are leading MSPs adopting LogicMonitor when they already have an RMM tool? While it’s important to apply patches and manage endpoints, next-gen service providers need to maintain a competitive edge in an IT landscape undergoing constant change. Leverage the breadth of coverage and flexibility LogicMonitor provides to boost revenue, keep costs down, and stay ready for what’s next.

How LogicMonitor helps MSPs drive more revenue:

  • Enhance visibility: Get granular metrics for thousands of technologies RMM tools aren’t designed to monitor. Achieve observability across all devices and customer environments with coverage for every data center, on-prem infrastructure, and cloud environment.
  • Onboard new clients faster: Rapidly onboard new clients with cloud-based monitoring that scales up and down as you need it. No new hardware required.
    Automate everything: Increase service reliability, meet SLAs, and improve how you manage customers’ critical systems with built-in integrations for ServiceNow ITSM, ConnectWise Manage, Datto Autotask, and more.
  • Increase revenue and ARR: With dedicated customer success teams and comprehensive partner enablement, LogicMonitor MSPs are growing at a 30% CAGR, compared to an industry standard of 11%.
End user devices for RMM tools, and Cloud Infrastructure you can monitor with the LogicMonitor platform

Trusted by over 650 global MSPs

We have consolidated over eight monitoring tools and point solutions into LogicMonitor’s single interface, which drives greater visibility, consolidates metrics, and reduces operating costs.


Go from reactive to predictive

Instead of notifying customers when something breaks, leverage the power of AIOps to forecast future events (like running out of disk space, drive degradation, and resource utilization) and prevent downtime before it occurs. As a result, MSPs that utilize LogicMonitor can reduce their number of tickets, slash MTTR, and provide predictive services that boost customer satisfaction and retention.

a dashboard showing under utilized devices for on-prem infrastructure in an msp environment

Gain efficiency & increase profitability

Comprehensive monitoring helps Service Providers proactively manage IT environments by reducing overall downtime and improving IT performance. In addition, expanded coverage for cloud services positions your MSP as a true digital transformation partner, increasing customer loyalty, adding value, and creating a healthier bottom line.

Dynamic Dashboard: Clients/ Customers

Grow your value as a strategic partner

While some monitoring vendors focus solely on providing point solutions, LogicMonitor works as a dedicated growth partner to enable your long-term success in the managed services industry. Move beyond RMM into value-added services that create customer stickiness and prepare you for the future of cloud-based initiatives and strategies.

cropped view of dashboard showing azure billing and analytics for MSPs

Don’t hear it from us, hear it from our MSPs

Simple Effective Event Log and Resource Monitoring/Alerting tool

LogicMonitor is used by our organization to actively monitor servers and cloud infrastructure for both events and resource utilization. Our main objective is to use the tool to detect and alert IT staff of anomalies or other potential downtime that could impact our customers and employees. LogicMonitor is currently deployed to key infrastructures such as VM hosts, domain controllers, critical servers, and Azure resources such as VMs, Frontdoor, Kubernetes, etc.

Nov 21, 2022

Aaron Nielson

Security Systems Architect


Health, Wellness and Fitness | 501-1000 employees

A game changer for a company!

LogicMonitor is being used in Zwift to monitor all our network assets, meeting room appliances and all our SaaS.The idea is to change from a reactive support model to a pro-active support model. In order to archive this, we use all the function the software offers: custom alerts, SNMP monitoring, Windows log monitoring and so far the results are amazing: our response time to our internal customers are increasing. We plan to leverage more the usage among the next year.

Nov 19, 2022

Felipe Blanco

Sr. Desktop Support Specialist


Computer Games | 501-1000 employees

LogicMonitor has been a homerun!

More recently, we’ve been able to pull in data from other sources, O365, our phone system, Azure, etc… to build IT Operations dashboards that give us insights in one place rather than multiple different admin centers across all these products.

Jul 01, 2022

Zachary Brand

Senior Director of Connected Solutions Delivery


Information Technology & Services | 501-1000 employees

LogicMonitor: Highly Recommended

LogicMonitor works reliably and effectively for us with minimal levels of administrative overhead.

Jun 28, 2022

Michael Dieter

Senior Systems Engineer

Loyola University Maryland

Higher Education | 501-1000 employees

Using LogicMonitor as a Non-MSP

This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus.

May 17, 2021

Martin Sims

Infrastructure Engineer

McWane, Inc.

Building Materials | 5001-10,000 employees

Best performance monitoring tool

Performance monitoring, not just real-time but also historical. It is very convenient to drill down into the performance graphs from a few days or weeks ago.

May 14, 2021

Guosheng Li

Sr. Systems Analyst

Koch Global Services

Information Services | 1001-5000 employees

LogicMonitor is one of the best monitoring tool I have ever deployed.

LogicMonior is a perfect fit to our needs. It’s easy to use, can monitor our global hybrid infrastructure. Using customized data sources, we can monitor up to the application level and see the correlation between different components after we developed our own dashboard which was easy to use.

Sep 10, 2020

Idan Lerer

Senior Director, US Operations


Semiconductors | 201-500 employees

LM Review

Well suited where an organisation wishes to have a unified view of hardware stats and software stats… single monitoring window.

Dec 30, 2020

Manishh Arora

Vice President

Bypass Network Services Limited

Information Technology & Services | 11-50 employees

The Lowdown on LM

[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).

Dec 18, 2020

Joe Carey

Support Engineer I


Information Technology & Services | 201-500 employees

LogicMonitor will become your Ops Team process improvement tool

We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service.

Dec 14, 2020

Joe Jacir

System Engineer


Information Technology & Services | 51-200 employees

Not just a platform. A true partner.

Our story starts with our customers. Rated #1 in support on TrustRadius and #1 in Customer Satisfaction on G2, we provide 24×7 live support with real technical engineers in your region. These engineers work as an extension of your team, enabling rapid results and business-driven outcomes for your team. Our 24×7 support, dedicated customer success teams, and advanced features are why LogicMonitor is consistently voted #1 in customer satisfaction by your peers.

G2 leader badges

2,000+ Turn Key Integrations, including:


Empowering Next-Gen MSPs with AIOps

As Managed Service Providers look to move beyond break-fix RMM services and onboard more customers, AIOps has become a key priority in improving the customer experience and future-proofing their business. And with rapidly evolving requirements and the need to discover unforeseen issues before they impact the customer, AIOps plays a crucial role in improving SLAs and empowering next-gen MSPs.

Book Cover for Empowering Next-Gen MSPs with AIOps