Go Beyond RMM. RMM + IPM for Next-Gen MSPs

LogicMonitor makes it possible for MSPs to move beyond break-fix services and offer enterprise-level solutions that match the growing needs of their customers. Partnering with LogicMonitor enables you to harness the speed and flexibility of cloud-based monitoring without the need for expensive hardware or armies of technical resources. Instead, supercharge your managed services offering with AIOps that allows you to predict and prevent outages before they happen.

Network topology dashboard that shows metrics and mapping together

Grow your Monitoring Services

Why are leading MSPs adopting LogicMonitor when they already have an RMM tool? While it’s important to apply patches and manage endpoints, next-gen service providers need to maintain a competitive edge in an IT landscape undergoing constant change. Leverage the breadth of coverage and flexibility LogicMonitor provides to boost revenue, keep costs down, and stay ready for what’s next.

How LogicMonitor helps MSPs drive more revenue:

  • Enhance visibility: Get granular metrics for thousands of technologies RMM tools aren’t designed to monitor. Achieve observability across all devices and customer environments with coverage for every data center, on-prem infrastructure, and cloud environment.
  • Onboard new clients faster: Rapidly onboard new clients with cloud-based monitoring that scales up and down as you need it. No new hardware required.
    Automate everything: Increase service reliability, meet SLAs, and improve how you manage customers’ critical systems with built-in integrations for ServiceNow ITSM, ConnectWise Manage, Datto Autotask, and more.
  • Increase revenue and ARR: With dedicated customer success teams and comprehensive partner enablement, LogicMonitor MSPs are growing at a 30% CAGR, compared to an industry standard of 11%.
End user devices for RMM tools, and Cloud Infrastructure you can monitor with the LogicMonitor platform

Trusted by over 650 global MSPs

We have consolidated over eight monitoring tools and point solutions into LogicMonitor’s single interface, which drives greater visibility, consolidates metrics, and reduces operating costs.

SCOTT MAYERS SR. VP OF CLOUD AND MANAGED SOLUTIONS, ATSG

Go from reactive to predictive

Instead of notifying customers when something breaks, leverage the power of AIOps to forecast future events (like running out of disk space, drive degradation, and resource utilization) and prevent downtime before it occurs. As a result, MSPs that utilize LogicMonitor can reduce their number of tickets, slash MTTR, and provide predictive services that boost customer satisfaction and retention.

a dashboard showing under utilized devices for on-prem infrastructure in an msp environment

Gain efficiency & increase profitability

Comprehensive monitoring helps Service Providers proactively manage IT environments by reducing overall downtime and improving IT performance. In addition, expanded coverage for cloud services positions your MSP as a true digital transformation partner, increasing customer loyalty, adding value, and creating a healthier bottom line.

Dynamic Dashboard: Clients/ Customers

Grow your value as a strategic partner

While some monitoring vendors focus solely on providing point solutions, LogicMonitor works as a dedicated growth partner to enable your long-term success in the managed services industry. Move beyond RMM into value-added services that create customer stickiness and prepare you for the future of cloud-based initiatives and strategies.

cropped view of dashboard showing azure billing and analytics for MSPs

Don’t hear it from us, hear it from our MSPs

Using LogicMonitor as a Non-MSP

We’ve recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.

May 17, 2021

Martin Sims

Infrastructure Engineer

McWane, Inc.

Building Materials | 5001-10,000 employees

Best performance monitoring tool

It has both real-time and historical performance data for server CPU, memory, disk I/O, and network usages, all displayed in beautiful graphs. Very convenient for performance troubleshooting or determining whether a device is over or underused.

May 14, 2021

Guosheng Li

Sr. Systems Analyst

Koch Global Services

Information Services | 1001-5000 employees

LogicMonitor is one of the best monitoring tool I have ever deployed.

LogicMonitor support is very good. Their response time is fast and we didn’t have any issues.

Sep 10, 2020

Idan Lerer

Senior Director, US Operations

OptimalPlus

Semiconductors | 201-500 employees

LM Review

Well suited where an organisation wishes to have a unified view of hardware stats and software stats… single monitoring window.

Dec 30, 2020

Manishh Arora

Vice President

Bypass Network Services Limited

Information Technology & Services | 11-50 employees

The Lowdown on LM

[LogicMonitor is] great for keeping an eye on infrastructure at a small scale (office-wide) or large scale (planet-wide).

Dec 18, 2020

Joe Carey

Support Engineer I

Synoptek

Information Technology & Services | 201-500 employees

LogicMonitor will become your Ops Team process improvement tool

We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service.

Dec 14, 2020

Joe Jacir

System Engineer

Kovarus

Information Technology & Services | 51-200 employees

LogicMonitor is Time Saving Magic!

We implemented LogicMonitor to gather more information regarding our servers and appliances with far less configuration compared to previous laborious and custom solutions.

Dec 13, 2020

Collin Thoman

Systems Administrator

Seed IP Law Group, LLP

Legal Services | 51-200 employees

Second time LogicMonitor customer

LogicMonitor gives us a single pane of glass to view all of our infrastructures; from legacy hardware to bleeding-edge cloud resources. LogicMonitor also provides excellent default thresholds and alerting behavior, giving us huge gains in time for resolution compared to our previous toolset.

Dec 11, 2020

Zack Dietz

Infrastructure Engineering Manager

Rehrig Pacific Company

Plastics | 1001-5000 employees

LogicMonitor is how monitoring should be.

The ability to customize reports and dashboards is key as an MSP, because we can present custom tailored dashboards to our customers on request.

Dec 10, 2020

Alex Boyle

Enterprise Operation Center Engineer Level II

Synoptek

Information Technology & Services | 1001-5000 employees

LogicMonitor the Network Monitoring Tool You’ve been Searching for!

The application is integrated with our ticketing system and allows us to quickly respond to alerts. It also allows for two way communication between our ticketing system and Logic Monitor.

Dec 10, 2020

Jeff Aiken

vCIO

Emerge

Information Technology & Services | 51-200 employees

Not just a platform. A true partner.

Our story starts with our customers. Rated #1 in support on TrustRadius and #1 in Customer Satisfaction on G2, we provide 24×7 live support with real technical engineers in your region. These engineers work as an extension of your team, enabling rapid results and business-driven outcomes for your team. Our 24×7 support, dedicated customer success teams, and advanced features are why LogicMonitor is consistently voted #1 in customer satisfaction by your peers.

G2 leader badges

2,000+ Turn Key Integrations, including:

E-Book

Empowering Next-Gen MSPs with AIOps

As Managed Service Providers look to move beyond break-fix RMM services and onboard more customers, AIOps has become a key priority in improving the customer experience and future-proofing their business. And with rapidly evolving requirements and the need to discover unforeseen issues before they impact the customer, AIOps plays a crucial role in improving SLAs and empowering next-gen MSPs.

Book Cover for Empowering Next-Gen MSPs with AIOps