Are Digital Transformation Initiatives Secretly to Blame for Rising Number of IT Outages?

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The race is on to turn data into useful information. Company executives across a wide range of departments are increasingly tasked with modernization and digital transformation initiatives. But what is digital transformation in IT? IT pros are racing to keep up with rapid industry changes and must consider efforts such as digitizing assets, restructuring department goals to focus on providing a seamless customer experience, or shifting from on-premises to public cloud.

Does Digital Transformation Come at the Cost of Availability? 

The advantages gained by moving to the cloud or pursuing digitization comes at a price. The costs of shifting to and operating within the cloud often significantly exceed initial estimates. A glance at national headlines shows that high-profile outages and brownouts are increasingly common, and no organization is exempt. And, a shortage of IT professionals with cloud and hybrid experience means modernization initiatives may initially cause more outages and headaches than time-savings. 

So, what are the benefits of digital transformation initiatives? There are clear long-term advantages to be gained. If your company hasn’t started down the digital transformation path yet, get ready: “modernization” initiatives are coming. It’s inevitable. Whether your employer is Walmart or United Airlines, modern enterprises rely upon their IT departments to deliver a seamless digital customer experience. If the network goes down, airplanes can’t take off and grocery checkout scanners can’t scan. IT has become the grease that keeps the wheels of modern business moving. More importantly, IT is in the process of becoming the intelligence and innovation engine that keeps the world’s most successful enterprises ahead of the competition.

New Study Reveals Tactics to Help Detect and Mitigate IT Downtime

This month, LogicMonitor released a new research study titled the “IT Downtime Detection and Mitigation Report” that is jam-packed with recommendations on how to best prevent, detect or mitigate brownouts and outages amidst today’s IT trends. We commissioned a survey of 300 global IT professionals and asked them to share their takes on the following questions:

  • Which modern IT trends are behind the increasingly frequent high-profile outages and brownouts plastered across news headlines these days?
  • Which tactics and tools are most effective when it comes to preventing, detecting and mitigating outages?

Our study unearthed a number of key findings:

Digital transformation often comes at the cost of IT availability.

Despite the critical importance of availability in today’s digital world:

  • 96% of IT leaders had experienced at least one outage in the past three years

IT leaders also feel digital transformation initiatives are making downtime more common:

  • 57% said cloud is contributing to downtime
  • 57% said artificial intelligence is contributing to downtime
  • 57% said hybrid environments are contributing to downtime

Effective IT downtime prevention starts with… preventative maintenance. Shocking. 🙂 

When we asked IT leaders the most important ways to prevent downtime:

  • 75% said performing preventative maintenance
  • 71% said reviewing system logs and increasing system capacity 

Monitoring is the oft-overlooked strategic weapon that helps IT teams detect and mitigate downtime faster .

Downtime can be minimized if detected and addressed immediately. When we asked IT leaders how:

  • 74% said proactive monitoring is key

Opinions are varied, but nearly 64% of IT executives (Vice President title or above) believe mobile computing, cloud, hybrid environments, AI, digital transformation, edge computing and IoT are making brownouts and outages more common, rather than having no impact or making them less common. To dig more into these responses, read our full IT Downtime Detection & Mitigation Report for insight into how digital transformation is impacting organizations’ availability and how monitoring may be able to help at www.logicmonitor.com/it-downtime-mitigation-report.