Overview LogicMonitor has the ability to deliver alert notifications via email. For more information on how this (and other) alert delivery methods function, see Alert Delivery Methods. Response Commands for Email/SMS Email When you receive alert notifications via email or SMS email, there are two available response methods: You can click the link in the email … Continued
When you receive alert notifications via native SMS, you can click the link in the SMS message to launch the LogicMonitor platform and respond to your alerts from a dedicated LogicMonitor page. Or, you can reply to the alert directly via SMS using the commands in the following table: Response Command Description ACK (required alertID) (optional … Continued
Identify the Issue Before you take steps to resolve and respond to an alert, you must first identify the issue causing the alert. Alerts don’t always provide the whole picture. They should be used as an indication that further investigation is needed into the component that generated the alert. A great place to start investigating … Continued
Overview All alerts display within your LogicMonitor interface. You can additionally choose to have alerts routed (using alert rules and escalation chains) via a variety of delivery methods, including text, email, voice call, or integration with a third-party app such as a ticketing system. If you think you aren’t receiving routed alert notifications that you … Continued
Overview Larger environments can have a complex network of alert rules, and it can be difficult to predict with certainty how alert rule priority and wildcard matching will play out. For this reason, it is generally a good idea to test alert delivery in LogicMonitor to ensure that alerts are being routed as intended. Alert … Continued
Overview LogicMonitor supports several methods of delivering alert notifications: The method used is determined by the escalation chain assigned to the alert’s matching alert rule. Alert rules determine which alerts are additionally routed as alert notifications, as well as how they are routed. If no alert rule is in place for the current alert condition, … Continued
Sometimes, you don’t need to know about conditions that would generate an alert—as the device being monitored may not be in production, or performance issues are not a cause for concern, just availability. In these cases, you can disable alerting for a resource, a website, an EventSource, or a group of resources or websites. You … Continued
Receiving too many meaningless LogicMonitor alert notifications can ultimately lead to people ignoring important alerts. On the other hand, not receiving a key alert could result in service downtime or even an outage. One of the keys to avoiding both of these undesirable situations is to tune static datapoint thresholds for your unique environment. Datapoints, … Continued
