You configure global alert delivery from the Alert Settings section of the Settings page. Enabling and Disabling Alert Delivery Do the following: Click More Options in the left navigation menu, and select Settings. Click Alert Settings. Deselect the Enable Alert Delivery checkbox. This will disable all alert delivery for your entire account. By default, alert … Continued
Similar to a mailing list, a recipient group is a single entity that holds multiple alert delivery recipients. Consisting of multiple user accounts or other recipient groups, recipient accounts act as time-saving shortcuts when the same group of recipients needs to be notified of a variety of different types of alerts. After you configure a … Continued
Overview Alert notifications are typically sent directly from servers within LogicMonitor’s data centers. However, with external alerting, a Collector is configured to pull triggered alerts from LogicMonitor and deliver them via SNMP traps, Syslog messages, or custom scripts. External alerts are processed independent of standard alert delivery. In other words, they are delivered separately (and … Continued
When a triggered alert is matched to an alert rule, it is assigned an escalation interval (defined in the alert rule), and then dispatched to an escalation chain. You can configure settings for an escalation chain directly in your LogicMonitor portal. When you configure an escalation chain you add recipients and contact methods specifying how … Continued
Alert rules determine which alerts are routed as alert notifications, as well as how they are routed. An incoming alert is filtered through all rules, in priority order (starting with the lowest number), until it matches a rule’s filters based on alert level, resource attributes (name or group or property), and LogicModule/datapoint attributes. When a … Continued
Overview LogicMonitor has the ability to deliver alert notifications via email. For more information on how this (and other) alert delivery methods function, see Alert Delivery Methods. Response Commands for Email/SMS Email When you receive alert notifications via email or SMS email, there are two available response methods: You can click the link in the email … Continued
When you receive alert notifications via native SMS, you can click the link in the SMS message to launch the LogicMonitor platform and respond to your alerts from a dedicated LogicMonitor page. Or, you can reply to the alert directly via SMS using the commands in the following table: Response Command Description ACK (required alertID) (optional … Continued
Identify the Issue Before you take steps to resolve and respond to an alert, you must first identify the issue causing the alert. Alerts don’t always provide the whole picture. They should be used as an indication that further investigation is needed into the component that generated the alert. A great place to start investigating … Continued
Overview All alerts display within your LogicMonitor interface. You can additionally choose to have alerts routed (using alert rules and escalation chains) via a variety of delivery methods, including text, email, voice call, or integration with a third-party app such as a ticketing system. If you think you aren’t receiving routed alert notifications that you … Continued
Overview Larger environments can have a complex network of alert rules, and it can be difficult to predict with certainty how alert rule priority and wildcard matching will play out. For this reason, it is generally a good idea to test alert delivery in LogicMonitor to ensure that alerts are being routed as intended. Alert … Continued