Recipient Groups

Last updated on 26 April, 2024

Similar to a mailing list, a recipient group is a single entity that holds multiple alert delivery recipients. Consisting of multiple user accounts or other recipient groups, recipient accounts act as time-saving shortcuts when the same group of recipients needs to be notified of a variety of different types of alerts.

After you configure a Recipient Group, it becomes available to add to an escalation chain. For more information, see Escalation Chains.

Requirements for Creating a Recipient Group

The level of permissions determine which users or previously-created recipient groups are available for selection when adding recipients. You must have view permissions for each recipient or recipient group you want to add to the stage.

Creating a Recipient Group

  1. In LogicMonitor, navigate to Settings > Recipient Groups, and select Add.
  2. Enter a name and description for the recipient group.
    This information displays in the list of Recipient Groups.

Note: The value you enter in the Name field is the value that is displayed in the escalation chain when adding recipients to a stage. For more information, see Escalation Chains.

  1. Add recipients to your recipient group by doing the following:
    1. In the Recipients settings, select the Add + button.
    2. Enter a value for a recipient in the Add User field.
      LogicMonitor performs a lookup as you type to try and match users.
    3. If you added an individual user as a recipient, select a value for a contact method from the Contact Method field.
      You can add an LM Integration as a contact method.

Recommendation: Create a dedicated user account to associate with the integration to add an LM integration as a recipient. For more information about creating users, see Users.

  1. Select Save.
  1. (Optional) In the Arbitrary Emails field, enter one or more email addresses that are not associated with existing user accounts.
  2. To save, do one of the following:
    • Select Save to save the recipient group and return to the list of recipient groups.
    • Select Save & Add Another to save the recipient group and immediately add an additional recipient group.
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