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A Configuration Management Database (CMDB) contains all relevant information about the hardware and software components used across an organization’s IT environment. Even more important, a CMDB defines the relationships and interdependencies between those assets. This makes it easy to understand, manage and report on the service being delivered.
However, a CMDB is only valuable if you’re working with reliable data. With thousands of devices being added across distributed systems, it’s easy for a business-impacting issue to slip through the cracks.
The LogicMonitor ServiceNow CMDB Integration eliminates the typical time-consuming data sifting across systems so you can understand how the entire ecosystem is working, from infrastructure to applications, and be immediately notified when changes occur.
It’s important to note that with this integration, by default, nothing will synchronize out of the box. Out-of-the-box bi-directional data synchronization could be detrimental to your LogicMonitor resource or CMDB data, which is why we have designed the application with deliberate safeguards. The code to synchronize devices and more is there; it just needs to be enabled, scheduled, triggered or in general told when to run.
Visit this application’s product page in the ServiceNow Store for details on the current application version and release notes; ServiceNow release compatibility; and ServiceNow licensing and dependency requirements.
Before beginning the initial setup, make sure you have access to the following:
For more information on creating users in LogicMonitor, see Users.
This section provides steps for installing the LogicMonitor ServiceNow CMDB Integration application and configuring and testing its connection to your LogicMonitor portal.
Important: This will take a VERY long time. Possibly as long as 30 minutes. DO NOT click the Install button more than once!
If you would like to verify the application is still installing, perform the following steps (visit the ServiceNow documentation site for more information):
Note: If the Collectors did not import after a minute or two, navigate to LogicMonitor CMDB | Integration Logs and check for error messages.
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