Maintenance and Deployment Windows

Last updated on 17 June, 2024

Routine Maintenance Window

When: Thursdays, 8-11 a.m. PT for portals hosted in the APAC region and Thursdays, 6-9 p.m. PT for portals hosted in the US/EMEA regions
Potential Interruption: Up to 30 minutes, although all effort is made to completely avoid downtime

Customers will be given advance notice of any planned downtime within the maintenance window that is expected to last longer than five minutes. If emergency maintenance requiring downtime must be performed outside of the Thursday maintenance window, advance notice will be provided when feasible. Emergency maintenance is exceedingly rare and only undertaken when absolutely necessary to ensure the ongoing functionality of the platform.

Maintenance Event


(within maintenance window)
If more than 5 minutes of downtime is expected, advance notification will be provided
Emergency Maintenance
(outside of maintenance window)
If any downtime is expected, advance notification will be provided when feasible

New Version Deployment Windows

When: Mondays and Wednesdays, 7:30-10:30 p.m. PT
Potential Interruption: Up to five minutes, although typically less than one minute

In addition to weekly maintenance windows, LogicMonitor deployment windows occur approximately every three weeks on Mondays and Wednesdays from 7:30-10:30 p.m. PT.

Customers will be notified of new LogicMonitor deployments 48 hours in advance. In the event that we need to deploy a patch, the deployment will take place during the next upcoming deployment window; no advance notification will be provided.

Deployment Event


New version deployment
(within deployment window)
In-app notification will be provided 48 hours in advance
Patch deployment
(within deployment window)
No advance notice
Emergency patch deployment
(outside of deployment window)
In-app notification will be provided 24 hours in advance when feasible

Note: During the deployment and planned maintenance window, if a datasource has an internal collection method, like hoststatus, there will be a gap displayed in the datasource graph.

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