Routine Maintenance Window
When: Thursdays, 6-9 p.m. PT
Potential Interruption: Up to 30 minutes, although all effort is made to completely avoid downtime
Customers will be given advance notice of any planned downtime within the maintenance window that is expected to last longer than five minutes. If emergency maintenance requiring downtime must be performed outside of the Thursday maintenance window, advance notice will be provided when feasible. Emergency maintenance is exceedingly rare and only undertaken when absolutely necessary to ensure the ongoing functionality of the platform.
New Version Deployment Windows
When: Mondays and Wednesdays, 7:30-10:30 p.m. PT
Potential Interruption: Up to five minutes, although typically less than one minute
In addition to weekly maintenance windows, LogicMonitor deployment windows occur approximately every three weeks on Mondays and Wednesdays from 7:30-10:30 p.m. PT.
Customers will be notified of new LogicMonitor deployments 48 hours in advance. In the event that we need to deploy a patch, the deployment will take place during the next upcoming deployment window; no advance notification will be provided.
Note: During the deployment and planned maintenance window, if a datasource has an internal collection method, like hoststatus, there will be a gap displayed in the datasource graph.