Microsoft Office 365 Monitoring

LogicMonitor offers monitoring for Microsoft Office 365 by default. You can monitor the state of your Office 365 deployment, as well as the underlying services and license usage.

Requirements

• You must be an administrator of an active Microsoft Azure account to grant admin consent for API permissions.
• Add an app registration and subscription details in Azure. For more information, see Adding Your Azure Environment to LogicMonitor.
• Install the Office 365 LogicModules.

Adding API Permissions to your App Registration

1. In Azure, navigate to App registrations and select the app registration that is set up for LogicMonitor. If it has not been set up, follow the steps in Adding Your Azure Environment to LogicMonitor.
2. From the app registration’s Overview page, select API permissions and then select Add a permission.
3. On the Request API permissions page, select Microsoft Graph.
4. Select Application permissions, and then add the following:
   • User.Read.All
   • Reports.Read.All
   • Organization.Read.All
   • Directory.Read.All
   • ServiceHealth.Read.All
   • CallRecords.Read.All

5. Select Add permissions.
6. Select Grant admin consent for each permission.

Adding Office 365 to LogicMonitor

Microsoft Office 365 is added to LogicMonitor as a SaaS resource. The SaaS Monitoring wizard takes you through the all of the steps, and you can test authentication before adding Office 365 to your resources. Use your Microsoft Azure account to configure the application permissions and integration settings. 

1. In LogicMonitor, navigate to Resources and select Add > Cloud Account.
2. Select Office 365 > Add.
3. On the Name page, enter a Name and Description for the Office 365 account. These fields determine how the resource is displayed throughout your LogicMonitor environment.
4. Enter a Parent Group to add this resource to an existing group. The default value is root.
5. Enter Properties (key-value pair) by typing a Name and Value. You can also select from a list of existing properties. Select Next.
6. On the Permissions page, enter the permissions that you collected while Adding Your Azure Environment to LogicMonitor.
   • User ID: The Application (client) ID in Azure.
   • Tenant ID: The Directory (tenant) ID in Azure.
   • Secret Key: The Value in Azure.
7. Select Test Permissions to authenticate.
8. Select Add Service to add the new resource to LogicMonitor.
9. Select View Resource to view the Office 365 SaaS resource in LogicMonitor.

Office 365 LogicModules

The following modules are available for Office 365 SaaS integration. For more information, see Installing Modules and Packages.

Name	Type	Description
Microsoft_Office365_Subscriptions	DataSource	Monitors Office 365 subscriptions.
Microsoft_Office365_ServiceHealth	DataSource	Monitors Office 365 service health.
Microsoft_Office365_Teams_Device_Usage	DataSource	Monitors the last seven days of Microsoft Teams device usage by the number of users.
Microsoft_Office365_Teams_Activity	DataSource	Monitors the last seven days of Microsoft Teams activity.
Microsoft_Office365_OneDriveFileCount	DataSource	Monitors OneDrive total and active files, as well as the time since the report was last updated.
Microsoft_Office365_OneDriveAccounts	DataSource	Monitors the number of Active and Total accounts on OneDrive.
Microsoft_Office365_OneDriveStorage	DataSource	Monitors OneDrive total storage used.
Microsoft_Office365_EmailActivity	DataSource	Monitors Outlook total and rate counts for read, received, and sent emails.
Microsoft_Office365_EmailAppUsage	DataSource	Monitors usage by application or Office version.
Microsoft_Office365_UserCount	DataSource	Monitors individual Office365 services and their associated user activity.
Microsoft_Office365_SharepointSiteDetails	DataSource	Monitors the overall status of the SharePoint site.Note: Microsoft has removed identifiable user information such as usernames, groups, and sites from all their SharePoint usage reports. If you want to monitor SharePoint site details, you’ll need to make configuration changes to your Microsoft 365 settings to display the user information. For more information, see Show user details in the reports.
Microsoft_Office365_SharepointStorage	DataSource	Monitors SharePoint site storage.
Microsoft_Office365_Skype_DeviceUsage	DataSource	Monitors Skype usage by device type.
Microsoft_Office365_Skype_PeerActivityMinutes	DataSource	Monitors Microsoft 365 Skype for Business user activity by minutes for video and audio.
Microsoft_Office365_Skype_PeerActivity	DataSource	Displays Skype for business peer-to-peer activity counts.
Microsoft_Office365_MailboxQuotaStatus	DataSource	Monitors the number of Mailboxes in different quota states.
Microsoft_Office365_MailboxUsageDetail	DataSource	Fetches details about mailbox usage.
Microsoft_Office365_Yammer_Device_Usage	DataSource	Monitors Yammer usage by device type.
Office365_SharepointOnline_TenantConfig	ConfigSource	Captures SharePoint Online organization-level tenant config.
Office365_ExchangeOnline_Users	ConfigSource	Monitors Exchange users in your organization.
Office365_ExchangeOnline_TransportConfig	ConfigSource	Monitors Exchange organization-wide transport configuration settings.
Office365_ExchangeOnline_Organization	ConfigSource	Monitors Exchange organization config.
Office365_ExchangeOnline_OWAMailboxPolicy	ConfigSource	Monitors Exchange Outlook on the web mailbox policies in the organization.
Office365_ExchangeOnline_MobileDevices	ConfigSource	Monitors Exchange mobile device config for identification, configuration, and status information for each mobile device.
Office365_ExchangeOnline_MobileDeviceMailboxPolicy	ConfigSource	Monitors Exchange mobile device mailbox policy config.
Office365_ExchangeOnline_ManagementRoles	ConfigSource	Monitors the Exchange management role objects in your organization
Office365_ExchangeOnline_Mailboxes	ConfigSource	Monitors the Exchange mailbox configs.
Office365_ExchangeOnline_Groups	ConfigSource	Monitors the config group objects. Returns security groups, mail-enabled security groups, distribution groups, and role groups.

Microsoft Teams QoS DataSource

LogicMonitor’s MS Teams QoS (Quality of Service) DataSource monitors audio, video, and screen share metrics from MS Teams call records, which are made available by Microsoft. These metrics help identify MS Teams calls that are not performant, and which aspects of the calls are problematic. To use the MS Teams QoS DataSource, you must enable the Microsoft Graph permission CallRecords.Read.All in Microsoft Azure.

QoS Metrics and Reporting

QoS metrics are reported only for calls that have ended.

• Microsoft reports a maximum latency of 60 minutes after a call ends before metrics may be made available. However, this period may be as short as 15 to 20 minutes.
• Microsoft reports data for calls through the MS Teams app only — not from the browser.
• By default, LogicMonitor reports QoS metrics every five minutes. The Poll Now feature in LogicMonitor (Datapoint > Raw Data) shows metrics for the last scheduled call.

Microsoft callRecord API

LogicMonitor uses Microsoft’s callRecord API to gather all QoS related data for recently-ended calls. The data is collected and processed, and performance metrics are reported to LogicMonitor. For example, you could collect data on the maximum audio jitter across all available segments of a call. For more information, see Get callRecord from the Microsoft documentation.

Audio, Video, and Sharing Metrics

The following metric types are monitored:

• Audio stream
• Video stream
• App sharing or video-based screen sharing stream

Audio Stream Metrics

Name	Description
audioAverageJitter	Average audio jitter
audioAveragePacketLossRate	Average audio packet loss rate
audioAverageRoundTripTime	Average audio round-trip time
audioCalleeNetworkBandwidthLowEventRatio	Callee network bandwidth low event ratio
audioCalleeNetworkDelayEventRatio	Callee network delay low event ratio
audioCalleeNetworkLinkSpeed	Audio link speed for callee network in bits per second
audioCalleeNetworkReceivedQualityEventRatio	Callee network received quality event ratio
audioCalleeNetworkSentQualityEventRatio	Callee network sent quality event ratio
audioCallerNetworkBandwidthLowEventRatio	Caller network bandwidth low event ratio
audioCallerNetworkDelayEventRatio	Caller network delay event ratio
audioCallerNetworkLinkSpeed	Audio link speed for caller network in bits per second
audioCallerNetworkReceivedQualityEventRatio	Caller network received quality event ratio
audioCallerNetworkSentQualityEventRatio	Caller network sent quality event ratio
audioMaxJitter	Maximum audio jitter
audioMaxPacketLossRate	Maximum packet loss rate for audio stream
audioMaxRoundTripTime	Audio maximum round-trip time
audioPacketUtilization	Number of Real-Time Transport Protocol (RTP) audio packets sent in the session
averageAudioNetworkJitter	Average audio network jitter
maxAudioNetworkJitter	Maximum audio network jitter

Video Stream Metrics

Name	Description
videoAverageAudioNetworkJitter	Average audio network jitter in video stream
videoAverageJitter	Average video jitter
videoAveragePacketLossRate	Average video packet loss rate
videoAverageReceivedFrameRate	Average video received frame rate
videoAverageRoundTripTime	Average video round-trip time
videoAverageVideoFrameLossPercentage	Average video frame loss percentage
videoAverageVideoFrameRate	Average video frame rate
videoCalleeNetworkBandwidthLowEventRatio	Callee network bandwidth low event ratio
videoCalleeNetworkDelayEventRatio	Callee network delay event ratio
videoCalleeNetworkLinkSpeed	Callee network link speed
videoCalleeNetworkReceivedQualityEventRatio	Callee network received quality event ratio
videoCalleeNetworkSentQualityEventRatio	Callee network sent quality event ratio
videoCallerNetworkBandwidthLowEventRatio	Caller network bandwidth low event ratio
videoCallerNetworkDelayEventRatio	Caller network delay event ratio
videoCallerNetworkLinkSpeed	Caller network link speed
videoCallerNetworkReceivedQualityEventRatio	Caller network received quality event ratio
videoCallerNetworkSentQualityEventRatio	Caller network sent quality event ratio
videoLowFrameRateRatio	Video low frame rate ratio
videoMaxAudioNetworkJitter	Maximum audio network jitter in video stream
videoMaxJitter	Video maximum jitter
videoMaxPacketLossRate	Maximum packet loss rate for video stream
videoMaxRoundTripTime	Video maximum round trip time
videoPacketUtilization	Number of Real-Time Transport Protocol (RTP) video packets sent in the session

App Sharing or Video-Based Screen Sharing Stream Metrics

Name	Description (Application Sharing)
applicationSharingVideoAverageReceivedFrameRate	Video average received frame rate
applicationSharingVideoAverageVideoFrameRate	Video average frame rate
applicationSharingVideoCalleeNetworkBandwidthLowEventRatio	Callee network bandwidth low event ratio for video
applicationSharingVideoCalleeNetworkDelayEventRatio	Callee network delay event ratio for video
applicationSharingVideoCalleeNetworkLinkSpeed	Callee network link speed for video
applicationSharingVideoCalleeNetworkReceivedQualityEventRatio	Callee network received quality event ratio for video
applicationSharingVideoCalleeNetworkSentQualityEventRatio	Callee network sent quality event ratio for video
applicationSharingVideoCallerNetworkBandwidthLowEventRatio	Caller network bandwidth low event ratio for video
applicationSharingVideoCallerNetworkDelayEventRatio	Caller network delay event ratio for video
applicationSharingVideoCallerNetworkLinkSpeed	Caller network link speed for video
applicationSharingVideoCallerNetworkReceivedQualityEventRatio	Caller network received quality event ratio for video
applicationSharingVideoCallerNetworkSentQualityEventRatio	Caller network sent quality event ratio for video