You can integrate LogicMonitor with PagerDuty’s Incident Response to automate your incident tracking workflows in PagerDuty based on LogicMonitor alerts. This integration provides you a seamless experience between the two platforms using bi-directional communication to enable the platforms to do the following:
- LogicMonitor can create, update, and resolve PagerDuty incidents based on LogicMonitor alerts.
- PagerDuty can acknowledge (ACK) LogicMonitor alerts based when an incident is acknowledged in PagerDuty.
The PagerDuty Incident Response integration is a preconfigured, out-of-the-box (OOTB) integration that you set up directly in your LogicMonitor portal.
The following diagram illustrates the bi-directional flow of communication between LogicMonitor alerts and PagerDuty, and how PagerDuty can acknowledge alerts based on incident status:
Alert Setup for PagerDuty Integration
For more information about integrating LogicMonitor with PagerDuty, see PagerDuty Integration Setup.
For more information about upgrading a current PagerDuty integration to use PagerDuty’s V3 Webhook subscriptions, see PagerDuty Integration Upgrades.
For more information about PagerDuty, see the PagerDuty website.