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If you integrate LogicMonitor’s alerts with third-party collaboration tools (e.g. chat tools, ticketing systems), you can use Integrations logs to gain visibility into the outgoing and response payloads for every integration call. Available by navigating to Settings | Integrations | Logs the Integrations logs are an extremely helpful troubleshooting tool.
Note: The activity associated with Custom Email Delivery integrations is not captured in Integrations logs.
The Logs tab displays a summary of all integration calls made. You can filter and sort the logs displayed to optimize relevancy.
Along the top of the Logs tab, there are several filters you can use in combination to narrow the logs displayed. Each filter’s function is briefly outlined next:
Integrations logs can be sorted according to several criteria including time, alert ID, integration instance name, and external ticket ID to name a few. To sort logs, simply click on a column header that supports sorting (click once for ascending order and twice for descending order).
When you click on an individual integration log, the row expands to display more details for the integration call including payload, HTTP response, header, number of delivery retries, and error message (if applicable).
From this detail view, you can additionally open the payload or HTTP response in a popup window for careful review or copy the text of the payload, HTTP response, or header.
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